Power cuts

Find out how to report a power cut, what to do and safety advice on this page.

How to report a power cut

Call 105 to report a power cut. Calling 105 is a free-of-charge call from any network.

Do not call your electricity supplier. Electricity suppliers sell consumers energy and are not responsible for the power lines that connect to homes or businesses.

Distribution network operators (DNOs) own and maintain these power lines. When you call 105, you’ll be put through to your DNO. 

You can also find out who your DNO is by entering your postcode on the Energy Networks Association's postcode search tool.

Find out who your DNO is



What to do in a power cut 

On the Power Cut 105 website, you can find out:

  • what to do during a power cut
  • how to prepare for loss of electricity
  • detailed help and advice

Visit the Power Cut 105 website 



Safety advice during a power cut

The Energy Networks website outlines helpful advice for how to stay safe during a power cut.

Go to the Energy Networks website