National Grid Privacy Notice
See our privacy notices relating to the United Kingdom, the EEA and the United States.
UK and EEA Privacy Notice
We, meaning National Grid PLC and all associated group companies, who can be contacted at Warwick Technology Park, Gallows Hill, Warwick CV34 6DA, are committed to respecting your privacy and complying with applicable data protection laws.
As we are a Data Controller, we have provided this Privacy Notice to help you understand what personal information we collect about you, what we use it for and on what basis, and your rights in relation to that information.
When may we collect personal information about you?
We collect personal information about you directly when you visit www.nationalgrid.com and any other National Grid website on which this Privacy Notice is posted, or when you otherwise communicate with us, for example by phone, email, social media channels, or by mail.
We may also collect information we observe about you, for example CCTV footage if you visit one of our offices or sites, or via cookies when you visit our website. For more details about National Grid’s use of cookies see our Cookie Policy.
We may also collect information about you from public sources, for example from the Land Registry, or receive it from other National Grid Group companies, joint venture partners, third parties, or service providers contracted to carry out work on our behalf.
What personal information may we collect about you and how will we use it?
We may be required by law to collect certain information; require it in order to perform a contract, or prior to entering into a contact with you; or use it for our legitimate business interests where these do not override your rights or interest; and where appropriate, with your consent.
The following sections explain the different ways we may use your personal information and out legal basis for doing so.
Where we have a legal obligation
We are required under the Planning Act 2008 to request your views on planning proposals for large scale infrastructure development projects if they are likely to have an effect on you. For smaller projects where we are not under obligation to consult, we may still seek your views on proposed developments to help inform our decisions.
You may choose whether to respond to such requests. If you do respond we will use your name and home or business contact details – including postal address, email address, and landline or mobile number – to contact and update you on progress of the project. We may also use your postal address to identify the location your feedback relates to.
We will also keep a record of your contact details and consultation feedback as required by laws governing the planning application process.
Our consultation feedback forms contain questions about your gender, age, ethnic background and whether you consider yourself a person with a disability. Answering these questions is optional. If you choose to answer them, we will use your answers to help understand whether our consultation has been useful to people of different backgrounds and requirements. We may publish a summary of the results, but no information that identifies you as an individual would be revealed. Because we are relying on your consent to provide this Equality and Diversity information, you can withdraw your consent at any time. To do so, please contact at the email or postal address provided on the consultation feedback form.
These forms also ask questions about your views on net zero. If you choose to answer them, we will only use your responses in aggregated or anonymised form as part of consultation feedback reports and summary leaflets.
If you are a landowner and we are unable to negotiate a voluntary agreement regarding land rights for the construction, access to and maintenance of our infrastructure then we may exercise our powers under the Electricity Act 1989 in order to obtain either a ‘necessary wayleave’, or obtain land rights by compulsory acquisition.
This will involve processing of your contact details – including postal address, email address, and landline or mobile number – along with details of your land ownership or occupation.
If you hold shares in National Grid plc, we have obligations under the Companies Act 2006 to collect and use personal information to keep a register of members, provide you with share certificates or other evidence of your shareholding, and contact you regarding your rights to attend and/or vote at the Annual General Meeting. For more information about what we use and why see our Shareholder Privacy Notice.
If you are contracted by one of our suppliers and service providers to carry out work at a site where high pressure gas is stored or transmitted, we will keep records of your job title and the results of any training, qualifications, certificates, professional licences or memberships that demonstrate your competence to work on site and/or to restricted access to areas of a particular site, for example by issuing you with an access card. Competency records are kept in electronic and hard copy format and may in some cases include voice recordings of assessments. This information is used to demonstrate compliance with the Control of Major Accident Hazards (CoMAH) regulations, our obligations under Health & Safety at Work legislation, and our Operating Licences.
Where it is contractually necessary
If you are a landowner or tenant and a project that affects your land has received planning permission then we will attempt to reach an agreement with you regarding access to construct, assess the condition of, maintain, repair or replace our assets. In order to reach such a voluntary wayleave or easement agreement it will be necessary to process your contact details – including postal address, email address and landline or mobile number – along with details of your land ownership or occupation.
If you are a landowner or tenant and one of our construction projects results in loss of or damage to your land – for example loss of crop yield, grazing land or damage to drainage or access roads – you may be entitled to claim compensation from us. In order to process your claim we require details of the land you hold interest in and evidence to support your claim – for example photographs and financial statements / forecasts.
If your claim is successful, we will need to process your bank details to make compensation payments. We will also keep records of amounts paid.
In the event you have applied for a job at National Grid, we use the personal information you submit to process your application.
If you are a customer, supplier or service provider we need to process certain data items, such as your name, postal address, phone number, email address and bank account details in order to provide goods and services to you and receive payment, or receive goods or services from you and pay you for them.
We also process information necessary for the provision of contractual workplace benefits.
Where we have a legitimate business interest
If you contact us with a query or complaint about any of our activities, we will record the details of your request. And if we are unable to immediately resolve the matter we will ask you to provide contact details of your choice – such as a telephone number, email or postal address – which we will use to contact you with updates when we have investigated the matter further.
We provide a helpline where you can contact us if you have any questions regarding the effects of electro-magnetic fields (EMFs) and noise resulting from the operation of the electricity network. We use the preferred contact details you provide us (your email address, home or personal mobile number, or postal address) to respond to your queries and provide advice. Where you choose to provide it, we also process information about any actual or perceived physical health effects resulting from EMFs, and, if your enquiry relates to effects on children, details of the number and ages of children in your household.
We use aggregated data, based on the information you provide to us, for scientific research and statistical purpose with regard to the effects of EMFs and ways of mitigating them. We share this aggregated data with the Energy Networks Association. We do not share any personal information for this purpose.
For more information about how we use your personal data in relation to EMF queries please see our separate EMF Privacy Policy.
When you visit one of our sites you will be asked to provide your name and contact details in order to be issued a visitor access card. These cards record the dates and times you enter and leave a particular site or part of a site. If you have requested a parking space on one of our sites, we will also record your vehicle registration number.
We use CCTV cameras to monitor the interior of, entrances to, and perimeter of our sites to enable us to respond to security incidents. Footage from some cameras is monitored remotely in real time to facilitate responses to security or safety incidents. All cameras – monitored or otherwise – will store recordings of the footage, which may be reviewed at a later date and used as part of a security or safety incident investigation. If the footage captures evidence of an offence being committed, we will share this with the police.
CCTV is also used on some of our sites to monitor the opening and closing of automated or remotely operated gates or barriers to ensure you are not trapped or injured.
All of these measures are in the interest of your safety and wellbeing.
If you submit a DSAR, and/or complaint in relation to that DSAR, we will search all systems and relevant hard copy data stores and retrieve the information that you request. We will hold copies of your request and complaint, along with copies of the information retrieved and disclosed to you (or, subject to the application of a valid exemption, withheld or redacted) as evidence of compliance. We may be required to share with the Information Commissioners Office (ICO) if required, for example to comply with an audit or investigation. Where we hold any special category personal information as such evidence we do so on the basis of establishing, exercising or defending legal claims.
When you visit our corporate website, your device’s IP address is processed by us at the initial request stage for geo-targeting purposes. We do this to ensure the security and integrity of our website and services to prevent fraud, detect malicious activity, and maintain system performance. We also do this to also troubleshoot technical issues and monitor service availability.
Your voice may be recorded when making calls to some company numbers, for example helpdesks and trading desks. You will be informed at the start of the call if the call is to be recorded. We use these recordings to monitor compliance, conducting safety investigations and for training purposes.
Where you have provided your consent
Where we need your consent to hold your personal information, we will ask you separately to confirm your consent; either by a written statement or other ‘opt-in’ mechanism. In each case we will inform you separately from this notice about why we are collecting the information, how we will use it, how long we keep it for, and how you can subsequently opt-out if you change your mind.
Where you have given your consent, we use your personal information for the following purposes.
If an electricity construction project is being proposed in your local area, we may invite you to sign up to receive information and updates on the project. If you provide your name and email address, we will use this, with your permission, to send you project updates. You may opt-out of receiving updates at any time: you will be informed of how to do so in each email we send you.
When you interact with our website, we use cookies to improve your experience while you navigate through the site. The cookies that are categorised as necessary are stored on your browser as they as essential for the working of basic functionalities of the website.
We also use third-party cookies that help us analyse and understand how you use this website, to store user preferences and provide content and advertisements that are relevant to you. These cookies will only be stored on your browser with your consent to do so. You have the option to opt-out of these cookies, but opting out of some of these cookies may have an effect on your browsing experience.
For more information see our cookie policy Cookie Policy.
Video, audio and photographs of you taken at one of our sites or public events, to market our services via multiple media channels such as TV, our website, hard copy publications and social media.
Our consultation feedback forms contain questions about your gender, age, ethnic background and whether you consider yourself a person with a disability. Answering these questions is optional. If you choose to answer them, we will use your answers to help understand whether our consultation has been useful to people of different backgrounds and requirements. We may publish a summary of the results, but no information that identifies you as an individual would be revealed. Because we are relying on your consent to provide this Equality and Diversity information, you can withdraw your consent at any time. To do so, please contact at the email or postal address provided on the consultation feedback form.
These forms also ask questions about your views on net zero. If you choose to answer them, we will only use your responses in aggregated or anonymised form as part of consultation feedback reports and summary leaflets.
Who may we share your personal information with?
Your information will be processed by employees of National Grid and may also be shared with the following parties:
- Employees or contractors working on our behalf of or in partnership with National Grid.
- External suppliers and service providers who perform functions on our behalf under contract, or support our systems, operations and/or processes. These include External Affairs Agencies collecting consultation feedback in relation to planning applications; Land Agents negotiating wayleave and easement agreements and processing damage claims and compensation payments.
- Consultation feedback obtained during the planning application process will be shared with the Secretary of State, Examining Authority, and members of the public who request access.
- We may also be required to share your personal information with law enforcement or other regulatory bodies who request access to information about you for the prevention and detection of crime and the apprehension or prosecution of offenders.
Where we use another organisation to process your personal information on our behalf we are still the Controller with regard to that information and have strict controls in place to make sure it’s properly protected.
We might have to share personal information with government bodies and agencies to meet our legal and regulatory obligations. When we share your information with other organisations we’ll make sure it’s protected as far as reasonably possible.
International transfers
As National Grid operates globally, it may be necessary to transfer your data to other National Grid companies outside the UK, for example those based in the USA.
We also rely on suppliers/service providers located outside the UK for storage, system, and administrative support - therefore the processing of your data may involve a transfer of data to that country.
The table below lists those countries where your data may be stored or accessed by vendors providing host, support, or other services on our behalf.
| Host | Support | Provide Services |
| USA | USA | USA |
| Ireland | Ireland | |
| Germany | Germany | |
| Netherlands | India |
At National Grid we have a strict selection process when it comes to our suppliers/ service providers and we enforce strict requirements within our contracts to ensure your data is kept within safe hands.
Where the laws of a country listed in the table above are not by themselves deemed by the UK government to provide an adequate level of protection to the personal data transferred, we ensure such transfers are made subject to appropriate safeguards as prescribed by UK Data Protection Law.
Retention periods will vary depending on the purpose for which we hold your personal data, but information will only be kept for as long as necessary in relation to the purpose for which it was collected.
- Consultation feedback obtained as part of the planning application process will be kept for the life of the particular asset (if constructed); otherwise for 7 years from the date the Decision Notice is issued.
- Deeds of Grant of Easement are retained for as long as we maintain interest in the land in question.
- Wayleave agreements will be retained for the term specified in the agreement, or until you cease to own / occupy the land in question.
- Details of damage claims and compensation payments for 7 years from the date of settlement.
- Customer enquiries and complaints correspondence is kept for 6 years.
- Health, Safety and Competency Records are kept for 6 years
- Customer, Supplier and Service Provider Data is kept for 6 years
- Visitor logs are kept for 3 years
- CCTV footage is generally kept for 30 days before being overwritten, but if required for an incident investigation may be extracted from the system and kept for as long as necessary in relation to that investigation
- Data Subject Access Request data is kept for 3 years
- Email addresses used to provide project updates / system notifications are kept either for the duration of the particular project, or until you unsubscribe – whichever is the earlier
- IP addresses are retained on access logs and kept for a period deemed necessary for security and operational purposes
Your rights are outlined below:
- The right to access information we hold about you, why we have that information, who has access to the information and where we obtained the information from.
- The right to correct and update the information we hold about you. If the data we hold about you is out of date, incomplete or incorrect you can inform us and your data will be updated.
- The right to have your information erased. If you feel we should no longer be using your data you can request that we erase the data that we hold. Upon receiving a request for erasure we will confirm whether it has been deleted or a reason why it cannot be deleted (for example because we have a legal obligation to keep the information or we need it for a legitimate business interest)
- The right to object to processing of your data. You may request that we stop processing information about you. Upon receiving your request we will contact you and let you know if we are able to comply or if we have legitimate grounds to continue to process your data. Even after you exercise your right to object, we may continue to hold your data to comply with your other rights or bring or defend legal claims.
- The right to data portability. You have the right to request that we transfer your data to another controller. This right does not apply where we have a legal obligation or legitimate interest for processing, as set out in the notice above.
- The right to request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- The right to withdraw consent at any time where we are relying on consent to process your personal data.
To exercise your privacy rights please send your request in writing. We may be required to verify your identity for security purposes.
To exercise your rights by email please send your request to:
Alternatively, please write to us at:
Data Protection Team
National Grid House
Warwick Technology Park
Gallows Hill
Warwick
CV34 6DA
We will comply with your request where it is feasible to do so, within one month of receiving your request. There are no fees or charges for the first request. However additional requests for the same data may be subject to an administrative fee to cover our costs.
At National Grid we aim to ensure all information collected about you is done so fairly and lawfully, whilst implementing robust measures to keep your information secure. If you are not satisfied with the information provided in this notice, please contact us in the first instance so we can resolve your queries or provide you with any additional information required.
Alternatively it is your right to contact your local Data Protection Authority and lodge a complaint. In the UK the lead Data Protection Authority is the Information Commissioner. For more information please visit the Information Commissioner’s office at www.ico.org.uk/concerns or call them on 0303 123 1113.
Effective date of UK Privacy Notice: January 2026
US Privacy Notice
We are firmly committed to protecting the privacy of all personal information we may collect. The following Privacy Notice, together with our Terms and Conditions, outline our information-gathering and dissemination practices for personal information, including but not limited to, the collection and dissemination of information from this website and any other site that we administer and maintain (“site”) our mobile application (“app”), our customer agreements and any other means by which you provide your information to National Grid. National Grid means National Grid USA Service Company Inc. and its United States affiliates (“we”, “us”, or “our”).
By providing any information to us, and by accessing and using the site and/or app, you agree that you have read and understand this Privacy Notice and that you accept and consent to the privacy practices and uses or disclosures of information about you that are described herein. If you do not agree with this Privacy Notice, please do not use the site and/or app or provide us with any personal information.
We use industry standard means to secure the site and our app, including the encryption of digital communications between your web browser and the relevant servers where feasible.
Most browsers will illustrate that you are entering or leaving a secure area by presenting a dialog box. However, most browsers also give you the option of turning off the dialog box display.
When on a secure page, you will see the lock icon within your web browser. While we have put in place commercially reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect, including the information we collect on our site, the transmission of information via the Internet is not completely secure and therefore we cannot guarantee the security of any data sent to us electronically, and the transmission of such data is therefore entirely at your own risk.
We use order forms which allow individuals to request information and apply for services. When applicable, we collect personal contact information (such as your e-mail address and home address). This information is used to answer your questions, solve your problems, and provide interactivity. We do not provide this information to any other parties, except as otherwise described in the “Disclosing Your Information” section further below. Additionally, we may collect:
- Details of your visits to our site or use of our app, and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data, including your IP address, the date and time you accessed or left the site or app, which pages you viewed, clicks, interactions with websites, applications and advertisements, or social media information, commercial information and inferences, including products or services you purchased or considered from one of our websites, purchasing histories or tendencies, interactions with us, preferences, psychological traits/ predispositions, behavior, attitudes, intelligence or abilities/aptitudes, some of which may be assigned by probabilistic methods, demographic information, such as age, or gender.
- Information that you provide directly to us, such as your customer agreements or other forms, including on our site or app (for example, to contact us through the site, you must provide your name and e-mail address).
- If you create an Account with us, we may collect your name, address, telephone number, email address, username and password, and social security number/taxpayer id.
- When you pay your utility bills, we may collect your name, address, bank account information, credit or debit card information (through SpeedPay), budget planning and/or payment plan information.
- If you track your usage, request service and/or start/stop services we may collect your name, address, and social security number/taxpayer id.
- If you apply for a rebate with us, we may collect your name, address, rebate information, and social security number/taxpayer id.
- If you report an outage, we may collect your telephone number, last four digits of your social security number or taxpayer id, account number, user name and password.
- We may receive and store energy usage information directly from your energy management system, devices, or appliances to create a profile of your energy usage if such data is collected by our third-party service providers.
- If you choose to link to your social media account through our site, including, but not limited to, Facebook, Instagram, X (formerly Twitter), or YouTube, we may collect information from your social media accounts. Additionally, these third-party social media websites may also collect information from you in order to provide the services through our site. To learn more about the types of information those third-party websites collect, review those websites’ privacy policies and terms of use. You can learn how to access and delete information that Facebook, Instagram, X (formerly Twitter) or YouTube collect by visiting the Facebook, Instagram, Twitter or YouTube Settings. For more information on links to third-party websites see Section below “Links to Third Party Websites.” By linking to your social media account, you consent to National Grid’s linking of your account to your identity, household, device, browser or other identifier. We may also link your identity to a social media account based on publicly available data and/or data provided directly by you to us.
- Information provided to us when you communicate with us for any reason.
Some parts of our site or app use cookies and other technologies to collect this information about your general Internet usage. See section below, “How We Use Cookies,” to learn more.
In addition to using this information to provide services to you, we may use this information to provide third parties with de-identified statistical information about the users of our site and app, and to monitor and conduct an analysis of our site and app traffic and usage patterns.
By submitting a telephone number to us you agree that a representative of National Grid, or a third party acting on National Grid’s behalf, can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message. Your consent to telephone contact is not an obligation to receive any of our services.
A cookie is a small text file that is stored on your device. We use session ID cookies and persistent cookies on our site and in our app. A session ID cookie is temporary. Once you close your browser, the cookie terminates. A persistent cookie is stored on a device’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser “help” file directions.
On our site and in our app, cookies are not used to invade the privacy of Internet users. We do not track our users across websites or across time.
Our cookies are used to improve the user experience. Persistent cookies enable us to track site and app usage patterns and analyze trends in the aggregate data reports. This helps us to make www.nationalgrid.com more useful to visitors. If users reject this cookie, they will continue to have full site and app access. This cookie does not include any personally identifiable information.
We also use cookies to create a continuous connection to the site and app. This type of cookie (a session ID cookie) is only temporary and allows users to complete a form.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our site. Third parties such as Facebook may use pixels, cookies, web beacons, and other storage technologies to collect or receive information from our site and to use that information to provide measurement services and target ads. Our site does respond to web browser “do not track” signals and other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites. If you wish to opt-out of this online tracking, please visit the Digital Advertising Alliance’s website available at aboutads.info/choices or youronlinechoices.com or the Network Advertising Initiative’s website available at www.optout.networkadvertising.org for more information.
Cookie data may also be used by our marketing partners to enhance an individual’s advertising experience on our site or other venues across the internet.
However, while some websites allow users to decline cookies, some of our third-party service providers who provide data analytics services through our site, do not necessarily respond to do-not-track requests. The third-party service providers that we use include, but are not limited to, are Google, Facebook, Instagram, X (formerly Twitter), Pinterest, Nextdoor and Snap Chat. These third parties do not necessarily respond to your do-not-track requests. However, these third-party service providers do use cookies or pixels to collect standard internet log information and website user behavior information. The information generated by the cookie or pixel about your use of our site (including your IP address and geo-location) is transmitted to these service providers. This information is then used by the service providers to evaluate our users’ use of our site and to compile statistical reports on site activity for us. For more information on how these third-party service providers respond to do-not-track requests, please review their privacy policies and terms of use.
Because protecting your privacy is important to us, National Grid does not sell, trade, or rent information about you to any third party. However, where applicable, we may disclose your personal information, including historic energy usage information, to any affiliated business entities or service providers to provide products and services to you.
We may also disclose your personal information to third parties:
- Where we sell any or all of our business and/or our assets to a third party, whether through bankruptcy proceedings or other sale or merger;
- To respond to law enforcement requests;
- In furtherance of our legitimate business interests, including but not limited to, the prevention or detection of fraud or other misconduct;
- To comply with any applicable law, court order, or regulatory requirements.
- When we are contractually obligated to disclose your information; and
- Where a valid legal guardianship or power of attorney has been established on your behalf, and such appointed individual has a sufficient legal basis for access to your account information.
Where we disclose personal information to a service provider for a purpose set forth herein, we enter a contract with that service provider to describe the purpose for the disclosure and require the service provider recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
We do not sell your personal information to third parties.
The information that we collect and store relating to you is primarily used to enable us to provide our products and/or services to you in the best possible manner. In addition, we may use the information for the following purposes:
- To provide you with information relating to our services and/or products;
- To fulfill or meet the reason you provided the information;
- To provide third parties with statistical information about the users of our site or app;
- To monitor and conduct an analysis of our site or app traffic and usage patterns;
- To respond to law enforcement requests;
- In furtherance of our legitimate business interests, including but not limited to, the prevention or detection of fraud or other misconduct;
- To comply with any applicable law, court order or governmental regulations; and
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our site and/or app users is among the assets transferred.
We may also use your information for targeted advertising. This means that National Grid may display interest-based advertising using information you make available to us when you interact with our site, app, content, or services and/or products. Interest-based ads, also sometimes referred to as personalized or targeted ads, are displayed to you based on information from activities such as purchasing on our site or visiting certain parts of our site. Advertisers or ad companies working on our behalf sometimes use technology to serve the ads that appear on our site directly to your browser. Those third parties automatically receive your IP address when this happens. They may also use cookies to measure the effectiveness of their ads and to personalize ad content. We do not have access to or control over cookies or other features that advertisers and third-party websites may use, and the information practices of these advertisers and third-party websites are not covered by our Privacy Notice. If you are a California resident, you may have certain rights related to the use of your information for targeted advertising. See section below “California Residents” for more information.
We will not use your information for any unlawful or discriminatory purpose or in a manner that would be inconsistent with your reasonable expectation of privacy. We will not use personal information we collected for materially different, unrelated, or incompatible purposes without providing you with notice and/or updating this Privacy Notice.
Our site and app provide links to other pages on the Internet. Please be aware that we are not responsible for the privacy practices or the content of such websites. When you leave our site or app, we encourage you to read the privacy statements of each website that collects personally identifiable information.
We also contract with vendors to provide enhanced personal information through the Internet. These third-party websites are not under the control of National Grid, and we are not responsible for their contents. These websites have separate privacy and data collection practices, independent of National Grid. We are not responsible or liable for these websites’ independent practices, policies or actions. If you provide any personal information while visiting these websites, you are solely responsible, and do so at your own risk.
“Educational support” is a section of www.nationalgrid.com that includes links to external websites containing information directed at educating children about energy use and safety. Please see the section above, “Links to Third Party Websites.”
www.nationalgrid.com will not collect information that would let us or anyone else contact or personally identify children under the age of 13.
www.nationalgrid.com will not use “cookies” to collect information for contact or identification purposes of children under the age of 13.
www.nationalgrid.com will not allow visitors to publicly post or otherwise send information that would let anyone contact or personally identify children who are under the age of 13.
www.nationalgrid.com will not promise special games, prizes or other offers as a way to try to get information from children under the age of 13 or to encourage children under the age of 13 to take part in activities on our site or in our app.
Under no circumstances shall children under the age of 13 submit personal information to our site or app. We are not liable for any damages that may result from a user’s misrepresentation of age.
Under the limited circumstances where National Grid may receive personal information of individuals from the European Union or United Kingdom, National Grid has committed to handling such personal information in accordance with respective data protection laws, where applicable. For personal information transferred from the EU or the UK, National Grid utilizes the standard contractual clauses commonly known as “model clauses.” These model clauses are contract templates developed by the applicable regulators in the EU or the UK as a mechanism for contracting parties to legalize the cross-border transfer of personal data from Europe.
Please note that the model clauses will apply to the extent there is not another legal basis in place to validate the transfer of personal data from the Europe to the U.S.
To learn more about the model clauses, please visit EU Standard Contractual Clauses (SCC).
National Grid has further committed to refer unresolved complaints regarding personal information of individuals that National Grid receives from the European Union or the United Kingdom to JAMS Mediation and Arbitrators (“JAMS”), an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit https://www.jamsadr.com for more information or to file a complaint. The services of JAMS are provided at no cost to you.
If you are a resident of California you have the following rights under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act (collectively “CCPA”):
- to know what categories of personal information about you we have collected and used, including how the personal information was collected;
- to know what categories of personal information are being sold or disclosed and the categories of third parties to whom your personal information is sold or disclosed;
- to opt-out of the sale of your personal information and/or the sharing of your personal information for cross-context behavioral advertising
- to access your personal information, including the right to download or transfer personal information collected during the previous 12 months;
- to request that your personal information be deleted;
- to request that your personal information be corrected;
- to request that we limit the use of sensitive personal information;
- to equal service and equal price for goods or services even if you exercise your rights under the CCPA.
If you are a California resident and you want to exercise any of your rights as set forth above, please email us at [email protected]
For all requests, it is helpful to put the statement “California Privacy Rights” in the body of your request, describe the nature of your request, and provide your name, street address, city, state, and zip code. In your request, you need to attest to the fact that you are a California resident and provide a current California address for our response. If you have limited access to email, you may also submit your request by calling the appropriate number below, although we note that an email submission will assist us to expedite the processing of your request.
Massachusetts Gas customers: 800-233-5325
Massachusetts Electric: customers 800-322-3223
New York City customers: 718-643-4050
Long Island customers: 800-930-5003
Upstate New York customers: 800-642-4272
All other California residents: 516-452-3000
We will not discriminate or retaliate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
- Deny you goods or services.
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
- Provide you a different level or quality of goods or services.
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Additionally, if you reside in California and have provided personal information to us, you may request information about our disclosure of certain categories of personal information to third parties for their direct marketing purposes under California’s Shine the Light law. Such requests must be submitted to us by emailing [email protected]. If you have limited access to email, you may also submit your request by calling the appropriate number below, although we note that an email submission will assist us to expedite the processing of your request.
Massachusetts Gas customers: 800-233-5325
Massachusetts Electric: customers 800-322-3223
New York City customers: 718-643-4050
Long Island customers: 800-930-5003
Upstate New York customers: 800-642-4272
All other California residents: 516-452-3000
Further information regarding access to specific information and data portability rights
If you are a California resident, you have the right to request that National Grid disclose certain information to you about our collection and use of your personal information over the past twelve (12) months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights below), we will disclose to you:
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting or selling that personal information.
- The categories of third parties with whom we share that personal information.
- The specific pieces of personal information we collected about you (also called a data portability request).
- If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
sales, identifying the personal information categories that each category of recipient purchased; and,
disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
Deletion request rights
If you are a California resident, you have the right to request that National Grid delete any of your personal information that awe collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights below), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise free speech protect the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Exercising access, data portability, and deletion rights
If you are a California resident, only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.
We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
Response timing and format
If you are a California resident, we will confirm receipt of a verifiable consumer request within ten (10) days and provide information about how we will process the request.
If you are a California resident, we will provide a response to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 45 days), we will inform you of the reason and extension period in writing.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
National Grid makes no guarantee, warranty or representation, express or implied (including implied warranties of merchantability and fitness for a particular purpose), with regard to the accuracy, completeness, usefulness, timeliness or suitability of the information being provided on our site or in our app.
It is expressly understood and agreed that neither National Grid nor its directors, officers, employees or agents shall assume any liability or responsibility for any damages or claims resulting from any use or disclosure of the information being provided on our site or in our app.
For more information regarding online privacy issues, please visit the Federal Trade Commission homepage at http://www.ftc.gov.
We are committed to making sure that our site and app are accessible to everyone. To access this Privacy Notice in an alternative form, please contact us at the phone numbers or e-mail address set forth in this Policy and we will assist you with your request.
For more information, see our Accessibility Statement.
We may modify this Privacy Notice at any time; please check back for updates. If we materially alter our Privacy Notice, we will notify you of such changes by posting a notice on our site or in the app, and/or by contacting you at the e-mail address provided to us. Providing information to us after implementation of our new notice, and/or your continued use of the site and app, will be deemed your agreement that your information may be used in accordance with the new notice. If you do not agree with the changes, then you should not provide additional information to us, stop using the site or app and you should notify us that you do not want your information used in accordance with the changes.
Contacting us
We offer various ways that you may contact us online regarding queries, comments, requests or complaints—by e-mail or online forms. Please note that while we are in the process of answering your questions or fulfilling your request, information you submit to us may be seen by various people in National Grid. If you decide to send us personally identifying information—for example, in an e-mail containing a question or problem—we will only use this information to help us solve your problem or answer your question. If you have any questions about this Privacy Notice, please contact us.
National Grid
Data Privacy
175 East Old Country Rd
Hicksville, New York 11801
Email us: [email protected]
Call us: 516-452-3000
Effective date of US Privacy Notice: December 1, 2024