Managing your shareholding

Find information about managing your National Grid plc shares or National Grid ADRs.

Share Registration (National Grid Ordinary Shares)

As the Registrars for National Grid, Equiniti are there to answer any queries about your shareholding and to help with various matters.

Certificates and Cheques

If you lose your share certificate please contact Equiniti. They will arrange for a replacement certificate to be issues on completion of an indemnity to cover the company for any loss arising from dispute of ownership of the shares. The Registrars will advise of any appropriate charges that will be incurred.

If you have lost a dividend cheque or have an expired cheque please contact Equiniti. They will arrange for a replacement cheque to be issued. The Registrars will advise of any appropriate charges that will be incurred.

Changes in circumstances

  • Moving: Please advise the Registrars in writing if you change your address. Please include your old and new address together with your account number if possible.
  • Bank details: If your dividends are paid direct to your bank and you change your bank details you will need to complete a form that can be obtained from the Registrars.
  • Change of name: Please advise the Registrars in writing of any change of name together with the original or certified copy of your marriage certificate or other legal document.
  • Death of a shareholder: In the event of the death of a shareholder, please advise the Registrars in writing.


Please visit the Dividend section of the website to see the options available to shareholders, such as the Scrip Dividend Scheme and direct payment of dividends into bank/building society.

Contact information for Equiniti can be found on the Shareholder contacts page


Share Dealing (National Grid Ordinary Shares)

Equiniti offer our European Economic Area resident shareholders a share dealing service by post. This service is available to private shareholders resident within the European Economic Area, Channel Islands or the Isle of Man. If you hold your shares in CREST, you are not eligible to use this service. For more information and to obtain a form, please visit the Equiniti website. Equiniti also offer telephone and online share dealing at live prices. For full details together with terms and conditions please visit the Equiniti website. You can call Equiniti on 03456 037037 for further details, or to arrange a trade. Lines are open Monday – Friday, 8:00am to 4:30pm for dealing, and until 6:00pm for enquiries.

This is not a recommendation to take any action. The value of shares may fall as well as rise and you may not get back your original investment. High street banks may also offer share dealing services. If you have any doubt as to what action you should take, please contact an authorised financial advisor. You can find share price information on the Share Information part of our website.

Shareview and Electronic Communication (Ordinary Shares)

The Shareview service from our registrar, Equiniti, gives you more control of your shares and other investments.

Features include:

  • direct access to data held for you on the share register including recent share movements and dividend details
  • the ability to change your address or dividend payment instructions online
  • send your general meeting voting instructions in advance of shareholder meetings
  • the option to receive shareholder communications electronically instead of by post where this is offered by the company
  • add a range of shareholdings and investments you have (including those with other registrars) to monitor their value all in one place
  • buy and sell shares easily

It’s easy to sign up for Shareview – you just need the ‘shareholder reference’ printed on your proxy form or dividend stationery, and knowledge of your registered address – the service is free, there is no charge to register.

When you register with the site, you can confirm your preferred format (post or email) for shareholder communications. If you select ‘email’ as your mailing preference, you will be sent shareholder communications, such as proxy forms and notice of National Grid plc results by e-mail instead of post, as long as this option is available. If you choose ‘post’ as your preference, you will be sent paper documents.

Visit the site for more details: Details of software and equipment requirements are given on the website.

You can also visit the Shareview Help pages. You don't need to have a Shareview account to use this service.

Contact information for Equiniti can be found on the Shareholder contacts page

National Grid ADRs

National Grid American Depositary Shares

To manage your American Depositary Share (ADS) holding, please contact Bank of New York Mellon. You can contact them via phone, internet, email or in writing.

  • Telephone: 1-800-466-7215
  • International +1-201-680-6825)

Email: [email protected]


BNY Mellon - ADR
PO Box 505000

Asset Reunification

National Grid plc has launched a tracing programme in partnership with ProSearch with the aim of reuniting 'lost' shareholders or their estates with outstanding cash entitlements in respect of payments made by National Grid plc.

We are aware that shareholders can lose touch with us due to a number of reasons. Some shareholders do not notify our Registrar when they move home or circumstances change so details held on the share register may be out of date. Shareholders may also simply forget about or be uncertain about their shareholdings.

We want to re-unite as many shareholders as possible with their lost assets. We have recently instructed ProSearch, a specialist tracing company, to help us trace shareholders with outstanding assets.

On 16 September 2020 an advertisement was also placed in the Financial Times newspaper and online calling for shareholders who might have lost touch of their National Grid shareholding to make contact in order to be reunited with their assets.

If you have received a form from ProSearch and have any questions or concerns, please contact them on 0371 384 2745 (in the UK) or +44 371 384 2745 (from overseas). The lines are open from 8.30am to 5.30pm Monday to Friday, excluding UK public holidays in England and Wales.Calls may be recorded for quality and security purposes.

Alternatively, if you would like to clarify whether you or a deceased person for whose estate you act holds shares in National Grid plc, please contact our Registrar, Equiniti Limited ('Equiniti') for further assistance.

Who are ProSearch? 

ProSearch is a member of the Equiniti Group, which includes our Registrar, Equiniti Limited. ProSearch specialises in the research, identification and the reuniting of assets. ProSearch has over 30 years of experience in the provision of Asset Reunification solutions and has worked with many FTSE 100 and 250 companies on similar projects.

Why is this entitlement due?

Cheque(s) have been issued that may have been returned undelivered and/or remain uncashed. These may be in respect of dividends paid by National Grid plc and may also include payments issued pursuant to corporate actions such as special dividends.

National Grid plc has instructed ProSearch to try to find and assist shareholders or their legal representatives with the repatriation of lost amounts to which they may be entitled.

What should you do if you have received a claim form?

ProSearch will only send a form to an address at which they are reasonably certain that the shareholder, or their legal representative, now resides.

The form is designed to make the recovery of entitlements as easy as possible. Please follow the instructions provided and return the signed and dated form (along with any necessary documents) to ProSearch in the reply-paid envelope provided.

Why is there a fee for using this service?

In the process of operating a programme to trace lost shareholders, ProSearch incurs costs including data subject analysis, mailings, identity confirmation, validation, and a helpline. This service is voluntary. This is a search and identification service designed to trace shareholders and return lost entitlements as efficiently as possible. Should you choose to use this service, ProSearch will deduct all fees from the entitlements recovered.

How to contact ProSearch?

ProSearch can be contacted free of charge and with no obligation to proceed to use the service, via telephone, email or post. Details below:

Telephone: Call 0371 384 2745 (or +44 371 384 2745 from outside the UK). The lines are open from 8.30am to 5.30pm Monday to Friday (excluding UK public holidays).

Email: [email protected]



Sutherland House
Russell Way
West Sussex
RH10 1UH

ProSearch Asset Solutions Limited is registered in England and Wales number 2158381 and is a member of the Equiniti Group. Registered Office: Aspect House, Spencer Road, Lancing, West Sussex, United Kingdom BN99 6DA.

What should I do if I do not want to use the ProSearch service? 

To make your own arrangements to recover your entitlements please contact our Registrar, Equiniti on 0800 169 7775. Lines are open 8.30am to 5.30pm, Monday to Friday (excluding UK public holidays).


If you have only a small number of shares which would cost more for you to sell than they are worth, you may wish to consider donating them to the charity. ShareGift is a registered charity (no. 1052686) which specialises in accepting such shares as donations. For more information visit or contact Equiniti.

Capital Gains Tax Information

Events that have affected National Grid shareholders since the privatisation of British Gas in 1986 and the distribution of National Grid Group shares in 1995/1996. 

Capital Gains Tax Events

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Frequently asked questions

All your questions about shareholding answered.

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