Find information about managing your National Grid plc shares or National Grid ADRs.
As the Registrars for National Grid, Equiniti are there to answer any queries about your shareholding and to help with various matters.
Certificates and Cheques
If you lose your share certificate please contact Equiniti. They will arrange for a replacement certificate to be issues on completion of an indemnity to cover the company for any loss arising from dispute of ownership of the shares. The Registrars will advise of any appropriate charges that will be incurred.
If you have lost a dividend cheque or have an expired cheque please contact Equiniti. They will arrange for a replacement cheque to be issued. The Registrars will advise of any appropriate charges that will be incurred.
Changes in circumstances
Please visit the Dividend section of the website to see the options available to shareholders, such as the Scrip Dividend Scheme and direct payment of dividends into bank/building society.
Equiniti offer our European Economic Area resident shareholders a share dealing service by post. This service is available to private shareholders resident within the European Economic Area, Channel Islands or the Isle of Man. If you hold your shares in CREST, you are not eligible to use this service. For more information and to obtain a form, please visit the Equiniti website. Equiniti also offer telephone and online share dealing at live prices. For full details together with terms and conditions please visit the Equiniti website. You can call Equiniti on 03456 037037 for further details, or to arrange a trade. Lines are open Monday – Friday, 8:00am to 4:30pm for dealing, and until 6:00pm for enquiries.
This is not a recommendation to take any action. The value of shares may fall as well as rise and you may not get back your original investment. High street banks may also offer share dealing services. If you have any doubt as to what action you should take, please contact an authorised financial advisor. You can find share price information on the Share Information part of our website.
The Shareview service from our registrar, Equiniti, gives you more control of your shares and other investments.
It’s easy to sign up for Shareview – you just need the ‘shareholder reference’ printed on your proxy form or dividend stationery, and knowledge of your registered address – the service is free, there is no charge to register.
When you register with the site, you can confirm your preferred format (post or email) for shareholder communications. If you select ‘email’ as your mailing preference, you will be sent shareholder communications, such as proxy forms and notice of National Grid plc results by e-mail instead of post, as long as this option is available. If you choose ‘post’ as your preference, you will be sent paper documents.
Visit the site for more details: www.shareview.co.uk. Details of software and equipment requirements are given on the website.
You can also visit the Shareview Help pages. You don't need to have a Shareview account to use this service.
National Grid American Depositary Shares
To manage your American Depositary Share (ADS) holding, please contact Bank of New York Mellon. You can contact them via phone, internet, email or in writing.
BNY Mellon - ADR
PO Box 505000
National Grid plc has launched a tracing programme in partnership with ProSearch with the aim of reuniting 'lost' shareholders or their estates with unclaimed cash entitlements in respect of payments made by National Grid plc.
We are aware that shareholders can lose touch with us due to a number of reasons. Some shareholders do not notify our Registrar when they move home or circumstances change so details held on the share register may be out of date. Shareholders may also simply forget about or be uncertain about their shareholdings.
We want to re-unite as many shareholders as possible with their unclaimed assets. We have recently instructed ProSearch, a specialist tracing company, to help us trace shareholders with unclaimed assets.
On 16 September 2020 an advertisement was also placed in the Financial Times newspaper and online calling for shareholders who might have lost touch of their National Grid shareholding to make contact in order to be reunited with their assets.
If you have received a claim form from ProSearch and have any questions or concerns, please contact them on 0800 612 3661 (in the UK) or +44 121 415 0056 (from overseas). The lines are open from 8.30am to 5.30pm Monday to Friday, excluding UK public holidays in England and Wales.
Alternatively, if you would like to clarify whether you or a deceased person for whose estate you act holds shares in National Grid plc, please contact our Registrar, Equiniti Limited ('Equiniti') for further assistance.
Who are ProSearch?
ProSearch is a subsidiary of our Registrar, Equiniti Limited. ProSearch specialises in the research, identification and the reuniting of unclaimed assets. It has a 30 year heritage in the provision of Asset Reunification solutions and has worked with many FTSE 100 and 250 companies on similar projects.
Why is this entitlement due?
Cheque(s) have been issued that may have been returned undelivered and/or remain uncashed. These may be in respect of dividends paid by National Grid plc and may also include payments issued pursuant to corporate actions such as special dividends.
National Grid plc has instructed ProSearch to try to find and assist shareholders or their legal representatives with the repatriation of unclaimed amounts to which they may be entitled.
What should you do if you have received a claim form?
ProSearch will only send a claim form to an address at which they are reasonably certain that the shareholder, or their legal representative, now resides.
The claim form is designed to make the recovery of entitlements as easy as possible. Please follow the instructions provided and return the signed and dated form (along with any necessary documents) to ProSearch in the pre-paid envelope provided.
Why is there a fee for using this service?
In the process of operating a programme to trace lost shareholders, ProSearch incurs costs including data subject analysis, mailings, identity confirmation, claim validation, and a free helpline. This service is voluntary. This is a search and identification service designed to trace shareholders and return unclaimed entitlements as efficiently as possible. Should you choose to use this service, ProSearch will deduct all fees from the entitlements recovered.
How to contact ProSearch?
ProSearch can be contacted free of charge and with no obligation to proceed to use the service, via telephone, email or post. Details below:
Telephone: call 0800 612 3661 (or +44 (0)121 415 0056 from outside the UK). The lines are open from 8.30am to 5.30pm Monday to Friday (excluding UK public holidays).
Email: [email protected]
ProSearch Asset Solutions Limited is registered in England and Wales number 2158381 and is a member of the Equiniti Group. Registered Office: Aspect House, Spencer Road, Lancing, West Sussex, United Kingdom BN99 6DA.
What should I do if I do not want to use the ProSearch service?
To make your own arrangements to recover your entitlements please contact our Registrar, Equiniti on 0800 169 7775. Lines are open 8.30am to 5.30pm, Monday to Friday (excluding UK public holidays).
If you have only a small number of shares which would cost more for you to sell than they are worth, you may wish to consider donating them to the charity. ShareGift is a registered charity (no. 1052686) which specialises in accepting such shares as donations. For more information visit www.sharegift.org or contact Equiniti.