Help Making Payments
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We’re here with you in good circumstances and bad, including when you’re having trouble paying your bill. We offer a number of assistance programs and deferred payment options if you need them.
Budget Plan
Divide your annual energy costs into 12 balanced, monthly charges to keep the “peaks and valleys” out of your bills.
More Time to Pay
Payment plans are available to residential customers. Click the button for more information.
Payment Assistance Programs
If you’re experiencing financial difficulties, we have programs to help keep your services up and running.
Arrears Management Program
Customers on income-eligible discount rates who have a substantial past due balance could qualify.
Special Protections
Homes with seriously ill, injured, or life support residents may be protected from having their service turned off in the event of non-payment.
Speak with a Consumer Advocate
Not sure what assistance program is right for you? A National Grid Consumer Advocate will be happy to help.
Utility Worker Safety Reminder:
State laws are in place to help protect utility workers while they are performing their job duties. Causing physical injury to, or assaulting, a utility worker is punishable by law, and penalties include potential jail time.