Our customers and communities
We are focused on building the necessary infrastructure across the UK and US while supporting our customers and communities.
Our customers and communities
We are focused on building the necessary infrastructure across the UK and US while supporting our customers and communities.
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Our 2024/25 performance highlights
Ratings and awards
Find out moreTo be held accountable against our responsible business commitments, National Grid is proud to share reporting data and have our sustainable efforts analysed.
Social Mobility Foundation
49/75 Social Mobility Index (UK)
Material topics
Our materiality assessment defined our focused topics as:
- Affordability
- Social Impact
- Skills and employability
- Customer satisfaction
UN Sustainable Development Goals
By investing in our customers and communities, we are making a strong contribution to the SDGs.
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Our Social Impact teams
Our Social Impact teams - located in the UK and US - are our social conscience, supporting the business to access communities through partnerships and enable the creation of social mobility and social value for those who need it most. They partner with all business units and functions, providing expertise and coaching as they develop credible social impact plans.
These teams support the business to meet their community commitments and provide transparency on performance through monthly Social Impact Working Group governance. We aspire to be recognised as a business leader in social sustainability, underpinned by the Grid for Good brand.
Grid for Good
Grid for Good is a global community investment programme powered by employee volunteers. The aim is to deliver a positive impact to socio-economically disadvantaged youth in the UK and US.
The programme includes helping communities understand the energy transition, supporting educators with STEM and governing the Energy Affordability Fund and how National Grid responds to the rising cost of living and its effects on the most vulnerable in society.
