Our customers and communities

We are focused on building the necessary infrastructure across the UK and US while supporting our customers and communities.

Our customers and communities

We are focused on building the necessary infrastructure across the UK and US while supporting our customers and communities.

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Affordability

Social mobility

Volunteering

Customer

Our 2024/25 performance highlights

Skills development

29,654 people

impacted

Volunteering

60,511 hours

Announced 2025-27 Grid for Good Energy Affordability Fund

£13.8m

Ratings and awards

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To be held accountable against our responsible business commitments, National Grid is proud to share reporting data and have our sustainable efforts analysed.

Social Mobility Foundation 

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Social Mobility Foundation

49/75 Social Mobility Index (UK) 

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Top 75 employer

Material topics

Our materiality assessment defined our focused topics as:

- Affordability
- Social Impact
- Skills and employability
- Customer satisfaction

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UN Sustainable Development Goals

By investing in our customers and communities, we are making a strong contribution to the SDGs.

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Our environment

Our people

Responsible Business fundamentals