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Shareholders - frequently asked questions

Set out below are some frequently asked questions (FAQs), shareholder forms and leaflets and other useful information. Please click on the links to download the documents. If you can’t find the answer to your query and you are an ordinary shareholder, please contact Equiniti.

If you are an American Depositary Receipt (ADR) holder, please contact Bank of New York Mellon.

Who are the Company's Registrars and how do I contact them?

Our Registrar is Equiniti who can be contacted on the contact details available on the Shareholder contacts page.

As our Registrar, Equiniti are there to answer any queries about your shareholding and to help with the following matters:

  • Updating your personal details such as your name or address
  • Replacement dividend cheque(s)
  • Replacement share certificate(s)
  • To check how many shares you currently hold
  • Merge your shareholding if you have more than one account
  • Register to have your dividends directly into you bank/building society account
  • Elect to receive your dividends as additional shares by joining the National Grid scrip dividend scheme
  • Changing your communication preferences
  • Share transfers and share dealing
  • If a shareholder has died
Can I check my shareholding online?

You can manage your shareholding online via Equiniti’s Shareview Portfolio. It is free to use, secure, easy to administer, and allows you to:

  • Update your details online including your address details and dividend payment instructions
  • Elect to receive certain shareholder communications electronically
  • Send your general meeting voting instructions in advance of shareholder meetings
  • View information about and join the National Grid plc scrip dividend scheme
  • Add a range of shareholdings and investments you have (including those with other registrars) to monitor their value all in one place
  • Buy and sell shares easily

It only takes a few minutes to register, just have your 11 digit Shareholder Reference Number to hand.

You will be sent a PIN number to complete registration. Please register at www.shareview.co.uk.

I have recently changed my name - what should I do?

Please contact our Registrar, Equiniti, on the contact details available on the Shareholder contacts page. 

I've lost my share certificate, what should I do?

If you are unable to find your share certificate and need a replacement please contact Equiniti on the contact details available on the Shareholder contacts page

Please note that an administration fee and, depending on the value of the shares, a letter of indemnity and accompanying cover fee may be required.

For more information please visit the Equiniti website.

I have moved house, what should I do?

Please contact our Registrar, Equiniti, on the contact details available on the Shareholder contacts page. 

What happens if a National Grid Shareholder has died?

Please contact our Registrar, Equiniti, on the contact details available on the Shareholder contacts page

For more information please visit the Equiniti website.

When was the last dividend paid and how much was it?

Please see our Ordinary Shares and ADRs Dividends pages for dividend information. For details of dividend history please see the dividend calculator page. 

What changes have been made to UK dividend taxation with effect from 6 April 2016?

Dividends paid on or after 6 April 2016 will no longer be accompanied by a 10% tax credit. Instead this will be replaced by a tax free dividend allowance which will apply to the first £5,000 (£2,000 from 2018/19 tax year) of a person's dividend income in the UK. If you have any doubts about how this change impacts your tax position, please refer to the government's guidance (www.gov.uk/tax-on-dividends) or speak to a professional tax advisor.

For dividends paid prior to the 5 April 2016 you will have received a dividend tax voucher that stated the amount of tax credit paid on each dividend. From 6 April 2016, your dividend tax voucher was replaced with a dividend confirmation. Please contact our Registrar, Equiniti, if you have any questions regarding your dividend confirmation.

Can I have dividends paid directly into my bank account?

Yes, you can.

The advantages of having your dividends paid directly into your bank or building society account are:

  • Your dividend reaches your account on the payment day
  • It is more secure – cheques do sometimes get lost in the post
  • No more trips to the bank

If you would like to take advantage of this secure and convenient way of receiving your dividends, please visit the Equiniti website, or contact Equiniti on the contact details available on the Shareholder contacts page. 

I have lost my dividend cheque, what do I do to get a replacement?

Please contact our Registrar, Equiniti, on the contact details available on the Shareholder contacts page

Please note that depending on the value of the missing cheque you may need to pay a fee.

How do I transfer my shares?

Please contact our Registrar, Equiniti, on the contact details available on the Shareholder contacts page

How do I find out the Company’s share price?

You can find the Company’s share price on our Share Price Calculator page.

I have been contacted about my shares, I think it is a scam, what should I do?

Have you received unsolicited investment advice?

Shareholders are advised to be wary of any unsolicited advice or offers, whether over the telephone, through the post or by email. If you receive any such unsolicited communication please check the company or person contacting you is properly authorised by the Financial Conduct Authority (FCA) before getting involved.

You can report calls from unauthorised firms to the FCA by calling 0800 111 6768 or email [email protected].

For more information visit the FCA website www.fca.org.uk/consumers/scams or read the FCA Beware of share fraud leaflet.

Beware of share fraud - FCA leaflet

ADRs - frequently asked questions

Below are frequently asked questions about ADRs.

What is an ADR/ADS?

ADRs (American Depositary Receipts) are negotiable U.S securities, issued by a depositary bank, typically representing a non U.S company. ADRs trade freely in local markets, and can be listed in on local stock markets, such as NYSE or NASDAQ.

An American Depositary Share (ADS) is a share, evidenced by an ADR that represents a specified number of underlying shares held in custody in the issuer's home market. The terms ADR and ADS are often used interchangeably. National Grid ADSs, each representing 5 Ordinary Shares, are traded on the NYSE Stock Market under the “NGG” symbol.

Who is the depositary for National Grid/how do I purchase/sell ADRs?

Bank of New York Mellon (BNY Mellon) is the depositary for National Grid ADRs. For enquires about buying, selling or managing ADRs contact BNY Mellon on:

Tel: 1-800-466-7215 (from outside the US: 1-201-680-6825)
Online: www.adrbnymellon.com
Email: [email protected]
Mail: The Bank of New York Mellon Depositary Receipts, PO BOX 30170, College Station, Texas, 77842-3178

What are my rights?

ADR holders are generally entitled to the same rights as the underlying shareholders, subject to the terms specified on the ADR certificate and in the Deposit Agreement on file with the SEC.

Holders of ADSs are entitled to vote by supplying their Voting Instructions to the Depositary or its Nominee, who will vote the Ordinary Shares underlying their ADSs in accordance with their instructions.

What documents will I receive?

National Grid publishes its annual reports and results documents online. It will file its Annual Report on Form 20-F (which corresponds to the 10-K for a US Corporation) with the Securities and Exchange Commission in the US, and other material market sensitive information as required on Form 6-K. If a shareholder would like a hard copy annual report they can request one from BNY by:

Tel: 1-800-466-7215 (from outside the US: 1-201-680-6825)
Online: www.adrbnymellon.com
Email: [email protected]
Mail: The Bank of New York Mellon Depositary Reciepts, PO BOX 30170, College Station, Texas, 77842-3178

When are dividends paid?

Dividends are paid at the same time as ordinary shares. The interim dividend is usually declared in November and paid in January, and the final dividend is usually declared in May and paid in August. Details can be found on the ADRs dividend page

ADR holders are eligible for all dividends or other entitlements attaching to the underlying shares of National Grid Plc and receive all cash dividends in US dollars. A scrip option may be available, allowing shareholders to accumulate more ADRs.

Dividend fee

National Grid can issue a fee of up to $0.05 per ADR to be charged for any cash distribution made to ADS holders, including cash dividends, in line with common market practice in order to cover costs associated with the management of the ADR programme.

ADS holders who receive a cash dividend will be charged a fee, which will be deducted by the Depositary from interim and final cash dividends prior to distribution.

Why would I hold ADRs?

ADRs are used by non-domestic holders to remove impediments relating to settlements, currency, tax conventions and differing market practices. They are quoted in US dollars and traded in the same way you would trade a US domestic stock, so can be a practical and convenient alternative to holding ordinary shares.

Useful shareholder forms and leaflets

Visit help.shareview.co.uk for information regarding your shareholding, from here you will also be able to email a query securely and access a range of Shareholder forms.


Material interests in shares and shareholder analysis

Information showing our major shareholders (material interests in shares) and a table showing a brief analysis of shareholder numbers and shareholdings as at 31 March for each financial year can be found in the Company's Annual Report and Accounts.

Capital Gains Tax

Events that have affected National Grid shareholders since the privatisation of British Gas in 1986 and the distribution of National Grid Group shares in 1995/1996.

Capital Gains Tax events

Shareholder documents

View publications sent to all shareholders.

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