Woman looking through a window - social distancing - used for the National Grid story 'Caring for mental health during a crisis'

Our vision and values

Our vision describes what we want to achieve in the long term, while our values shape our spirit, attitude and what guides us.

Our vision

At National Grid, our vision is to be at the heart of a clean, fair and affordable energy future.

We have a responsibility to demonstrate our contribution to society, whether that’s helping the young people of today to become the energy problem-solvers of tomorrow, supporting our customers to use energy more efficiently or tackling climate change by targeting net zero for our own emissions by 2050.

Creating a clean, fair and affordable energy future is what society demands and what we demand of ourselves. It’s the right thing to do for our people and business, our customers and the future of the planet. What could be more important?

  • Clean, because we have a critical role to play in tackling climate change, leading the way to net zero

  • Fair, because we want to enable the energy transition for all, making sure that no one gets left behind

  • Affordable, because everyone should be able to pay for all their essential energy needs
     

Our values

If our vision sets out ‘what’ we want to achieve, our values are the ‘how’. They shape our spirit, attitude and what guides us.

Our values underpin everything we do. They inform our decisions, how we show up and the way we treat each other. They shape our company and how our customers and communities experience us.  For when we live our values, we show National Grid at its very best.
 

Do the right thing

  • Stand up for safety every day

  • Put our customers first

  • Be inclusive, supporting and caring for each other

  • Speak up, challenge and act where something doesn’t feel right
     

Find a better way

  • Embrace the power and opportunity of diversity

  • Increase efficiency to help with customer affordability 

  • Work with others to find solutions for customers

  • Commit to learning and new ideas
     

Make it happen

  • Take personal ownership for delivering results

  • Be bold and act with passion and purpose

  • Focus on progress over perfection

  • Follow the problem through to the end
     

Ethical business conduct

Our code of ethical business conduct outlines how we expect all our employees to behave working for National Grid. It provides useful advice on how we do business and is at the heart of our values: ‘do the right thing, find a better way, and make it happen'.

Reporting concerns 

We encourage our employees, contractors, customers and members of the public to report any concerns or instances of unethical practices, relating to National Grid or any of its subsidiaries. Our dedicated confidential helplines are available 24/7 for anyone who wants to raise a concern.

UK

US

  • Freephone: 1-800-465-0121
  • www.nationalgridalertlineus.com