What we’ve done and what we’re going to do
The Independent Stakeholder Group (ISG) is an independent panel of external experts that provides challenge, scrutiny and assurance on our activities and decision-making. Its role is to help ensure that stakeholders’ and consumers’ perspectives are reflected in how we deliver our commitments, improve transparency and accountability, and support better outcomes for the people and communities we serve.
During 2025/26, the final year of the RIIO-T2 price control, the ISG continued to hold us to account for delivery of our existing commitments while also helping us prepare for the transition to RIIO-T3. At regular meetings throughout the year, we presented performance updates and discussed progress across key areas including connections reform, demand connections, social value, community benefit governance, safety, innovation, digitalisation, stakeholder engagement, asset health and major infrastructure delivery. The ISG also reviewed our overall performance reporting and considered how information should be presented to provide greater transparency and accountability.
Consistent with its independent role, the ISG provided constructive challenge on both performance and future plans. Members sought clearer evidence of delivery, greater visibility of performance trends and improved reporting of challenges and outcomes. The Group also tested our approach to stakeholder engagement and encouraged continued focus on ensuring that stakeholder evidence informs company decisions.
We responded by continuing to develop our performance reporting, progressing improvements to challenge tracking and reporting, and engaging the ISG on the development of our future stakeholder engagement approach. We also worked with the Group to plan and discuss reporting on our final year of RIIO-T2 performance, ensuring that stakeholders’ priorities and areas of interest were reflected.
As we concluded RIIO-T2, the ISG provided important independent assurance and challenge on our delivery record while helping to strengthen the arrangements that will support effective stakeholder-led challenge and accountability throughout RIIO-T3.
You can find out more by visiting the Independent Stakeholder Group website.