Over the past 12 months, the energy sector has faced a complex landscape of macroeconomic and geopolitical challenges. Against that backdrop, we have maintained our focus on being a responsible business, creating value for our stakeholders by enabling the energy transition, delivering for our customers, communities, employees and investors.
— John Pettigrew, Chief Executive, National Grid
Reporting our performance to our stakeholders
Our 2023/24 Responsible Business Report details our progress against our commitments and ambitions as laid out in the Responsible Business Charter.
Our Responsible Business Charter
In 2023, we refreshed our RBC to align with the evolving demands of delivering the clean energy transition and provide greater clarity on our priorities for both us and our stakeholders. Our Charter outlines our commitments to responsible business across three pillars; our environment, our customers and communities, and our people. These pillars are supported by our responsible business fundamentals, which include governance and activities that are essential to our business every day.
Our Responsible Business Charter has been updated to reflect our near-term targets, approved by Science Based Targets initiative, and our May 2024 full year results announcement regarding our investment in green infrastructure projects.
Key messages
We have summarised the key changes, commitments and targets in our refreshed Responsible Business Charter, along with case studies that showcase our work towards them.
The 3 focus areas of our Responsible Business Charter
Our Chief Sustainability Officer Rhian Kelly breaks down the three key focus area of our 2023 responsible business commitments in this video.
Girls Takeover 2023
Girls Takeover gives girls all over the world the opportunity to step into the roles of senior business leaders for a day, raising awareness of equal power, freedom and representation for girls and young women. This year, the theme of our Girls Takeover is ‘Putting women at the forefront of the transition to net zero’. See the experiences of recruits Precious (in the UK) and Leela (in the US) as they took over for the day as senior members of National Grid.
Our vision
Our vision is to be at the heart of a clean, fair and affordable energy future, where everyone shares in the benefits and no-one is left behind. Watch this video to find out more about our purpose and vision.
Our contribution to UN Sustainable Development Goals
We support the United Nations Sustainable Development Goals (SDGs), which are a universal call to action to end poverty, protect the planet and ensure that all people enjoy peace and prosperity.
These are the SDGs where our activities and programmes are most relevant and make a strong contribution towards our responsible business commitments:
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The key areas where we can make an impact
Our focus for responsible business is on three core pillars: our environment, our customers and communities, and our people.
These are underpinned by our responsible business fundamentals, which include governance and activities that are essential to day-to-day business.
Responsibility: document archive
Environmental Information Requests
A wide range of environmental information can be found on our website – but if you cannot find what you are looking for, we will be able to advise and assist you in locating that information or we will respond to a request made in accordance with the Environmental Information Regulations 2004.
We aim to deal with any such request as soon as possible but in any event within 20 working days. It may be your request is straight forwards and our response will be swift. However, there are circumstances where the gathering of information will take a little time. On occasion the information may take more than 20 days to assimilate in which case we will contact you to inform you that we are extending the deadline to one of 40 working days.
You can contact us via:
By email: [email protected]
By post: Environmental Information Request National Grid, Warwick Technology Park, Gallows Hill, Warwick, CV34 6DA
Further information on Environmental Information Requests
National Grid Distribution Environmental Information Regulations