Massachusetts contact numbers
A complete list of National Grid phone numbers for customers in Massachusetts.
| Purpose | Phone Number(s) |
|---|---|
| Report an Outage | 1-800-465-1212 24-Hour Assistance |
| Customer Service (English & Español) | 1-800-322-3223 For the fastest service, please call from the primary phone number on file in your account settings. Also, have your account number on hand before calling, especially if you have more than one service address. Keep in mind that while our phone system will ask you to answer questions verbally, you may also enter in account numbers, credit card numbers, and other digits using your phone key pad. Hearing/speech impaired customers may call 711 and provide the support number above. |
| Credit and Collections | 1-888-211-1313 Monday - Friday, 7:00am - 9:00pm Saturday, 7:00am - 5:00pm |
| Credit/Debit Card Payments via Speedpay (ACI Worldwide) Fees Apply | 1-888-849-4310 |
| Claims To report damage to a customer’s property. | 315-428-6536 Claims form |
| Specialized Commercial Group | 1-800-322-3223 |
| Tree Trimming | 1-800-322-3223 |
| Purpose | Phone Number(s) |
|---|---|
| Gas Emergencies | 1-800-233-5325 or 911 24-Hour Assistance |
| Customer Service (English & Español) | 1-800-233-5325 For the fastest service, please call from the primary phone number on file in your account settings. Also, have your account number on hand before calling, especially if you have more than one service address. Keep in mind that while our phone system will ask you to answer questions verbally, you may also enter in account numbers, credit card numbers, and other digits using your phone key pad. Hearing/speech impaired customers may call 711 and provide the support number above. |
| Credit and Collections | 1-800-233-5325 Monday - Friday, 7:00am - 9:00pm Saturday, 7:00am - 5:00pm |
| Credit/Debit Card Payments via Speedpay (ACI Worldwide) Fees Apply | 1-888-849-4310 |
| Specialized Commercial Group | 1-800-322-3223 |
| Claims To report damage to a customer’s property. | 315-428-6536 Claims form |
| New Service, Gas pipe Installations & Natural Gas Conversions For customers requesting a new gas pipe installation outside their home, business, multi-dwelling and Natural gas conversions. | 1-877-696-4743 Monday - Friday, 8:00am - 5:00pm |
| Dig Safe Note: This is not a National Grid phone number. | 1-888-DIG-SAFE (1-888-344-7233) |