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Powering Massachusetts

What can we help you with today?

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Pay my bill

Find out how to pay.

Experiencing a power outage?

Report or check an outage.

Smell gas? Act fast

If you smell gas, call 911 or click here to find out more.

Need bill help?

If you need a little extra time to pay, we're here to help.

Start, stop, or move service

Account updates? 
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Learn about National Grid

About our company

We’re one of Massachusetts' largest utilities, delivering reliable and resilient energy to 2.3 million customers. Find out more about the pivotal role we play in the energy industry.

Grid for Good

We’re improving access to affordable energy, opening doors to STEAM education and supporting our communities through volunteerism and disaster response.

Reliable energy. Resilient networks. Ready for tomorrow.

We’re transforming our energy networks in Massachusetts to deliver a more resilient, reliable energy future to 2.3 million customers.

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Need help right away?

Report an electricity outage or gas emergency, or access downed power line safety information.

Contact us 24/7

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Storm safety

Learn how to protect your family and stay safe during a storm.

Natural gas safety

Learn how to recognize and react to dangerous conditions and prevent accidents before they occur. 

Electrical safety

Stay safe around power lines to protect yourself, your neighbors, and the grid.

Outsmart the scammers

If someone says they're from National Grid, always ask for an ID. Learn more about avoiding a scam.

What to expect when the technician arrives

If National Grid is visiting your home, you’ll get a courtesy call before we arrive. Learn how to prepare access here.

Innovating to solve everyday problems

We invest in innovation to solve real-world problems. We’re committed to lowering costs, supporting job growth and preparing the grid for the demands of the future. From keeping families warm during a storm to enabling new businesses to thrive with reliable power, we innovate to make a real impact.

Learn more

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Our latest energy news from Massachusetts

National Grid Employees Unite for First-Ever Global Day of Service, Making a Difference in Local Communities in the U.S. and U.K.

National Grid Partners unveils survey results – and investment in Aina Climate AI Ventures – at 2025 NextGrid Alliance Summit

National Grid Reminds Customers to Call 811 Before Digging

For 26th Consecutive Year, National Grid Recognized by Tree Line USA for Steadfast Commitment to Tree Management

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