Life can be hard, but finding assistance shouldn’t be.
Bill Assistance Webinars
Whatever the season brings, we're here to help. Join our Consumer Advocates for a free webinar to learn about energy-saving programs, bill management solutions, payment plans, and financial assistance options available to help you manage your energy bill this winter.
Sign up for our free Bill Assistance Webinar
Monday, November 30, 2026
12:00pm - 1:00pm ET
Past Webinars
View our most recent webinars here:
Customer Assistance Events
National Grid is here to help with a series of Customer Assistance Events to provide customers with options to manage their energy bills and ways to save money. Meet with assistance program experts and connect with the resources your family needs, all under one roof, all in one day.
Our advocates will be on-site to help you explore options and determine your eligibility for assistance including the following:
- Discount Rates
- Payment Plans
- Budget Plan
- Arrears Management Program (AMP)
If you receive SNAP, MassHealth, Supplemental Security Income (SSI), or WIC please make sure to bring your benefit card or letter to enroll in our discount rate for your gas and electric accounts (if you aren’t already enrolled). You may qualify for our forgiveness program.
Along with the advocates, you may be able to talk with representatives from the following services:
- Local Community Action Program (CAP) Agency for LIHEAP/Fuel Assistance services
- Local CAP Agency for Low-Income Energy Efficiency Services
- CleaResult for moderate/market rate income Mass Save
Other assistance agencies in attendance to share helpful information with you may include the local Residential Assistance to Families in Transition (RAFT) agency, Good Neighbor Energy Fund, local Supplemental Nutrition Assistance Program (SNAP) agency, and local Women, Infants & Children (WIC) Program.
All events are free and open to the public. If you're unable to attend, please email NE Consumer Advocates to connect with your local advocate.
Upcoming Events:
November
- Monday, November 9 – 11:00am-2:00pm, Family Resource Center, 141 West Ave, Great Barrington, MA 01230
- Monday, November 9 – 11:00am-1:00pm, Worcester Community Action Council, 18 Chestnut St Suite 500, Worcester, MA 01608
- Monday, November 9 – 4:00 pm-7:00pm, Mayor Jean A. Levesque Community Life Center, 401 Bridge St, Salem, MA 01970
- Tuesday, November 10 – 3:00pm-6:00pm, Rossetti-Cowan Senior Center, 25 Winthrop Ave Revere, MA 02151
- Tuesday, November 10 – 3:30pm-5:30pm, McDevitt Middle School, 75 Church St, Waltham, MA 02452
- Thursday, November 12 – 3:00pm-6:00pm, Everett City Hall, Room 37, 484 Broadway, Everett, MA 02149
- Thursday, November 12 – 11:00am-2:00pm, Leominster City Hall, 25 West Street, Leominster, MA 01453
- Monday, November 16 – 11:00am-2:00pm, Ware Senior Center, 1 Robbins Rd, Ware, MA 01082
- Tuesday, November 17 – 10:00am-1:00pm, ABCD Fuel Assistance, 2 Florence St, 4th Floor, Suite 408, Malden, MA 02148
- Tuesday, November 17 – 10:00am-2:00pm, Citizens for Citizens, 264 Griffin St, Fall River, MA 02724
- Tuesday, November 17 – 10:00am-1:00pm, Saugus Council on Aging, 466 Central St, Saugus, MA 01906
- Wednesday, November 18 – 10:00am-1:00pm, Worcester Public Library, Saxe Room, 3 Salem Square, Worcester, MA 01608
- Wednesday, November 18 – 10:00am-2:00pm, Attleboro Public Library-Balfour Room, 74 N Main Street, Attleboro, MA 02703
- Wednesday, November 18 – 10:00am-1:00pm, Norwell Council on Aging, 239 Pine St Norwell, MA 02061
- Wednesday, November 18 – 10:30am-12:30pm, Uxbridge Senior Center, 36 S Main St, Uxbridge, MA 01569
- Thursday, November 19 – 10:00am-2:00pm, Old Milton Fire Department, 515 Canton Ave, Milton, MA 02186
- Thursday, November 19 – 10:00am-1:00pm, Haverhill Citizen Center, 10 Welcome St, Haverhill, MA 01830
- Friday, November 20 – 9:00am-12:00pm, Southbridge Family Resource Center, 5 Optical Drive, Southbridge, MA 01550
- Tuesday, November 24 – 10:00am-1:00pm, Lynn Housing Authority & Neighborhood Development (LHAND), 39 Curwin Terrace, Lynn, MA 01905
- Monday, November 30 – 5:00pm-7:00pm, Beverly Library, 32 Essex St, Beverly, MA 01915
December
- Tuesday, December 1 – 10:00am-2:00pm, Lawrence Senior Center, 155 Haverhill St, Lawrence, MA 01840
- Tuesday, December 1 – 10:00am-1:30pm, Action Inc., 180 Main St, Gloucester, MA 01930
- Wednesday, December 2 – 9:00am-11:30am, Mayor Jean A. Levesque Community Life Center, 401 Bridge St, Salem, MA 01970
- Wednesday, December 2 – 10:00am-1:00pm, Newton City Hall - Health & Human Services, Room 107A, 1000 Commonwealth Ave, Newton, MA 02459
- Wednesday, December 2 – 10:00am-2:00pm, SMOC Marlborough Human Services, 255 W Main St, Marlborough, MA 01752
- Thursday, December 3 – 9:30am- 12:30pm, Grafton Council on Aging, 30 Providence Rd, Grafton, MA 01519
- Thursday, December 3 – 10:00am- 2:00pm, Foxborough Community Center, 76 Main St, Foxborough, MA 02035
- Thursday, December 3 – 10:00am- 1:30pm, Harbor Area Family Resource Center, 90 Everett Ave, 4th Fl. Chelsea, MA 02150
- Thursday, December 3 – 4:00pm- 7:00pm, Malden Bill Clinic, Malden Public Library, 36 Salem St, Malden, MA 02148
- Monday, December 7 – 11:00am- 1:00pm, Worcester Community Action Council, 18 Chestnut St Suite 500, Worcester, MA 01608
- Tuesday, December 8 – 3:30pm-5:30pm, McDevitt Middle School, 75 Church St, Waltham, MA 02452
- Wednesday, December 9 – 9:00am-1:00pm, Lawrence Senior Center, 155 Haverhill St, Lawrence, MA 01840
- Wednesday, December 9 – 10:00am-2:00pm, Turner Free Library, 2 N Main Street, Randolph, MA 02368
- Thursday, December 10 – 11:00am-2:00pm, Thomas Crane Public Library, 40 Washington St, Quincy, MA 02169
- Thursday, December 10 – 3:00pm-6:00pm, Everett City Hall Room 37, 484 Broadway, Everett, MA 02149
- Friday, December 11 – 9:00am-12:00pm, Southbridge Family Resource Center, 5 Optical Drive, Southbridge, MA 01550
- Tuesday, December 15 – 10:00am-1:00pm, ABCD Fuel Assistance, 2 Florence St, 4th Floor, Suite 408, Malden, MA 02148
- Tuesday, December 15 – 10:00am-2:00pm, Citizens for Citizens, 264 Griffin St, Fall River, MA 02724
- Tuesday, December 15 – 10:00am-1:00pm, Saugus Council on Aging, 466 Central St, Saugus, MA 01906
- Wednesday, December 16 – 10:00am-2:00pm, Attleboro Public Library-Balfour Room, 74 N Main Street, Attleboro, MA 02703
- Thursday, December 17 – 10:00am-2:00pm, Old Milton Fire Department, 515 Canton Ave, Milton, MA 02186
- Wednesday, December 30 – 2:00pm-5:00pm, North Brookfield Senior Center, 29 Forest St, North Brookfield, MA 01535
January
- Wednesday, January 6 – 10:00am-1:00pm, Bourne Council on Aging, 239 Main St, Buzzards Bay, MA 02532
- Wednesday, January 6 – 10:30am-1:30pm, Energy Bill Clinic, Melrose Public Library, 69 West Emerson St, Melrose, MA 02176
- Tuesday, January 26 – 11:00am-2:00pm, Orange Town Hall- Select Board Meeting Room, 6 Prospect St, Orange, MA 01364