One area that saw a particularly strong score was the Net Promoter Score (NPS). This measures the overall customer experience and whether customers are likely to recommend National Grid Metering. The main elements that led to strong NPS score included key values that customers appreciate including good customer service/support, knowledgeable staff and timely communication.
The scores were:
Net Promoter Score = 61
Customer satisfaction index = 87
Trust = 89
Hi, I’m Zaryab and I’m a Substation Project Supervisor.
If you’re looking to make a difference for the generation of tomorrow and for a career that’s exciting and innovative, then this is the place for you. And if you’re searching for a role that gives you both the autonomy to make informed decisions, without being micro-managed, and a structured programme for development with a company that invests in you, then being an engineer here is the job for you.
Hi, I’m Sophie and I’m an Apprentice Project Supervisor at National Grid’s gas pipeline maintenance centre.
My friends can’t believe the amount of travelling that comes with my job – two weeks ago I was in Perthshire and in the summer I was in Somerset. The company really looks after its apprentices and I’m put up in hotels near the sites and near the Birmingham office. I’d been away so much that lockdown was a chance to catch up with my sister and mum while I was working from home near Liverpool.
Hi, I’m Kyri and I’m an apprentice Substation Engineer in the Electricity Transmission Operations business.
No matter who you are or where you come from, if you have enthusiasm you can work for National Grid. There are so many routes into different apprenticeships and jobs.
Hi, I’m Janeece and I’m a Business Analyst Apprentice at National Grid.
On A-Level results day, I had to choose between an IT apprenticeship here or a French Studies degree at Warwick University. I’m so glad I decided to start working immediately, especially for such an exciting and impactful company. Each day I’m learning new things as I progress. Power is so essential to our everyday lives and I get to be part of the energy workforce.
Hi, I’m Alyssa and I’m an Electricity Transmission Substation Craftsperson Advanced Apprentice. It’s quite a mouthful. Basically I’m one of the people who carries out the essential maintenance work on site and I’m in the second year of a three-year apprenticeship.
I’m working on how we can best decarbonize the heating sector for New York, Massachusetts and Rhode Island. Our team is looking into potential solutions such as heat electrification, geothermal energy and low-carbon fuel alternatives.
We aren’t trying to find a one-size-fits-all answer but are looking at how we can help customers transition into the low-carbon solution that works best for them.
Following the completion of remedial works on an intermediate pressure metering installation at the hospital, it was flagged to NGM’s Integrity Engineer, Steve Knight that the hospital had a severe issue and ran the risk of losing their water, heating and hot water.
Even though this issue was not under the scope of NGM, Steve could not leave the hospital knowing they were in potential difficulty.
The Prime Minister’s 10-point plan for a green recovery has 10 steps in the right direction on the path to net zero, with a welcome boost for tackling emissions in Britain’s homes, on the road and in industry.
J Murphy and Sons are undertaking vital infrastructure works for National Grid in the west end of Nailsea. They are undergrounding 132kV electric cables from Nailsea to Portishead as part of the Hinkley Connection Project, which will connect six million UK homes and businesses to low-carbon energy.
Headteacher Dionne Elliot says: “The traffic cones around site have made such a difference – we’ve been able to clearly mark out one-way systems and areas to maintain our bubbles. Murphy’s generosity is much appreciated.”
