National Grid Completes Power Restoration to 99% of Customers After Thunderstorms, Tornadoes Impact Region

National Grid has restored service to nearly 128,000 Central and Northern New York customers affected by a devastating thunderstorm that hit the region early Sunday morning, bringing heavy rain, high winds, and two EF-1 tornadoes in the Mohawk Valley. The storms uprooted trees, flooded large areas of land, snapped more than 200 utility poles, and caused significant damage to the energy delivery system. Crews remain at work in the Mohawk Valley restoring service in remote and hardest-to-access areas. As of 12:30 p.m., approximately 700 Mohawk Valley customers remain without power.

Claims Process for Food and/or Medication Spoilage

Residential customers who experienced an outage lasting more than 72 consecutive hours due to these storms may be eligible for reimbursement for food and/or prescription medication spoilage. Reimbursement claims for qualifying customers must be submitted by July 9, 2025, and include an itemized list and proof of loss. Click here for additional details and National Grid’s online claim form. Claims also can be submitted through the U.S. Postal Service or by calling 315-428-3370.

Additionally, small business customers who experienced an outage lasting more than 72 consecutive hours due to these storms may be eligible for reimbursement for food spoilage. Customers will be required to provide an itemized list and proof of loss for any spoiled food and must submit their claim form by July 7, 2025. Click here for additional details and an online claim form. Claims also can be submitted through the U.S. Postal Service or by calling 315-428-3370.

Stay Informed and Connected

• Customers with active electricity accounts who text ‘REG’ to 64743 can have personalized alerts sent to them via text, email or phone call when we detect an outage on their properties.
• Customers also can text ‘OUT’ to 64743 to report an outage.
• For real-time power outage information, online outage reporting, and in-depth storm safety information, visit National Grid’s Outage Central website. Customers who create an online profile also can sign up for email alerts.
• Customers can check outage status, report an outage and see the latest storm-related news releases from the company by using the updated National Grid app, free to download from the Apple App Store or Google Play.
• Visit our website: www.nationalgridus.com, follow us on X and like us on Facebook.
• Click here for details on the company’s storm preparation and restoration process.