Thank you for your feedback.

We aim to acknowledge all queries within one working day, and to reach a resolution – or let you know the next steps we’ll take towards one – within ten working days.

 National Grid Electricity Transmission owns and manages the high voltage electricity network in England and Wales to ensure electricity is delivered efficiently, reliably, and safely.

We do not supply electricity directly to homes and businesses- this goes through the Distribution Network Operators. To find your DNO, please visit this site: Energy Networks