Safety, reliability and efficiency

Safety, Health & Wellbeing

The safety, health & wellbeing of our colleagues, contractors and customers is paramount. We are committed to ensuring everyone goes home Safe & Well by embedding a strong safety culture underpinned by clear expectations and shared accountability across our business.

Our approach focuses on empowering our people to speak up, make safe choices, stop work when conditions are unsafe, and learn continuously from experience. 

We monitor performance through a Group-wide safety reporting system using leading and lagging indicators to drive improvement and transparency. We publically report key outcomes, including fatalities and our Lost Time Injury Frequency Rate (LTIFR), as part of our commitment to accountability.

Reliability

We aim to provide a reliable and resilient network. We continue to maintain reliability at 99.9% across our networks.
To ensure network reliability, we adopt a holistic and strategic approach that considers the decisions made today and the changing environments of tomorrow. 

We measure reliability separately for each of our business areas across our UK and US networks. Additionally, we have robust crisis management and business continuity programmes with integrated plans that are regularly trained and exercised against.

Efficiency

We aim to deliver energy to homes and businesses in an efficient way, transforming our internal processes, strengthening our customer focus and investing in the capabilities we will need in the future. All our business units are undertaking network projects to improve efficiency and optimise connections. In UK ET, we are modernising how the network is controlled, including making upgrades to our control centre and engaging with NESO on connections reform. And in the US, we've launched the Kraken programme to drive efficiency in the customer experience, and New York's Smart Path Connect programme is enabling large scale renewable interconnections.