Safety, reliability and efficiency

Health and safety

The health and safety of all our colleagues remains paramount. We require our people to Stand up for Safety and demonstrate the company-wide principles of Safe to Say, Safe Choices, Safe to Stop and Safe to Learn. 

We monitor our safety through a Group safety reporting system supported by our safety management processes. We annually report any injuries or fatalities alongside our lost time injury frequency rate (LTIFR).

Reliability

We aim to provide a reliable and resilient network. We continue to maintain reliability at over 99.9% across our networks.
To ensure network reliability, we adopt a holistic and strategic approach that considers the decisions made today and the changing environments of tomorrow. 

We ensure excellent reliability by measuring it separately for each of our business areas across our UK and US networks. Additionally, we have robust crisis management and business continuity programmes with integrated plans that are regularly trained and exercised against.

Efficiency

We provide support through initiatives to our customers to help them to take control, conserve energy and save on their bills.

We recognise the need for further support, particularly for customers facing higher energy bills. You can find more details on financial assistance and services to help manage and save on energy bills, from our Customer pages.