Terms and Conditions

1. About our Terms

1.1 These Terms explain how you may use this website (the Site) which is provided by us free of charge.

1.2 References in these Terms to the Site means NGET’s connections portal which is located on the following website: https://customer.nationalgridet.com, and all associated web pages.

1.3 You should read these Terms carefully before using the Site.

1.4 By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.

1.5 If you do not agree with or accept any of these Terms, you should stop using the Site immediately.

1.6 If you have any questions about the Site, please contact us by:

1.6.1 e-mail: [email protected]

1.7 Any capitalised terms that are not defined in clause 1.8 are as defined in Section 11 of CUSC.

1.8 Definitions

Expand definitions section


means any text, images, video, audio or other multimedia content, software or other information or material submitted to
or on the Site;


means the Connection and User of System Code;


means National Grid Electricity Transmission plc (02366977) whose registered address is 1 - 3 Strand, London, WC2N 5EH;


has the meaning given to it in clause 1.1;


means these terms and conditions of use as updated from time to time under clause 11;


means a User as defined in CUSC and for the purposes of these Terms means You;


means NGET (and “us” or “our” shall have the same meaning). References to we, our and us in these Terms also includes
our group companies from time to time;


means the person accessing or using the Site or its Content (and “your” shall have the same meaning).

Close panel

2.  Bilateral and Construction Agreements

2.1 You, as a User, confirm you understand and agree that:

2.1.1 A User in respect of each category of connection and/or use with a connection to the GB Transmission System shall enter into and comply with a Bilateral Agreement in relation to such connection and/or use as identified in CUSC Paragraph 1.3.1 and Bilateral Agreements are held between the User and the Electricity System Operator, not the Relevant Transmission Licensee (NGET in England and Wales); and

2.1.2 Each User who wishes to construct or modify a connection to the GB Transmission System shall enter into with the Electricity System Operator and comply with a Construction Agreement in respect of any construction works required as a result of that connection or Modification, together with a Bilateral Agreement as identified in CUSC Paragraph 1.3.1 or, as appropriate, an agreement to vary such Bilateral Agreement; and

2.1.3 The Site is not a substitute for making a Connection Application or Modification under CUSC and entering into a Bilateral Agreement and Construction Agreement as detailed in clauses 2.1.1 and/or 2.1.2.

2.1.4 The information contained in this Site is not intended to be a substitute for the information contained in the relevant Bilateral Agreement or Construction Agreement (as amended), nor the project information or status updates provided by the Electricity System Operator in relation to the relevant Bilateral Agreement or Construction Agreement (as amended).

3 Using the Site

3.1 The Site is for your use only.

3.2 You agree that you are solely responsible for:

3.2.1 all costs and expenses you may incur in relation to your use of the Site; and

3.2.2 keeping your password and other account details confidential.

3.3 The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.

3.4 We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at [email protected]

3.5 We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.

3.6 You are responsible for updating us on the access rights needed for your employees and any changes to these during term of your use of the Site, including if you or an employee no longer requires access rights to the Site. Please contact your Customer Account Manager, whose details are listed on the Portal, or [email protected] to update us on any leavers or changes in your organisation.


4 Your privacy and personal information

4.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

4.2 Our privacy policy is available at https://www.nationalgrid.com/privacy-policy


5 Ownership, use and intellectual property rights

5.1 The Site and all intellectual property rights in it including but not limited to any Content are owned by us. Intellectual property rights means rights such as: copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms. This means, for example, that we remain owners of them and free to use them as we see fit.

5.2 Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.

5.3 Trade marks: National Grid&trade are our trademarks. Other trade marks and trade names may also be used on the Site. The use of any trade marks on the Site is strictly prohibited unless you have our prior written permission.


6 Submitting information to the Site

6.1 While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions). While we value your feedback, you agree not to submit any Unwanted Submissions.

6.2 We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.


7 Accuracy of information and availability of the site

7.1 While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.

7.2 We may suspend or terminate operation of the Site at any time as we see fit.

7.3 Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

7.4 While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.

7.5 The Site is under constant development. Therefore, the Site is subject to change. We reserve the right to remove any features currently built into the Site and to add any further features which are not currently built into the Site. We aim to provide reasonable updates on the changes to functionality through the portal “Whats New” pages and via email to our onboarded customers.

7.6 For the avoidance of doubt, all financial transactions and commercial agreements are between the you (as a User) and the Electricity System Operator and NGET (as the Relevant Transmission Licensee in England and Wales) is displaying this data on behalf of the Electrical System Operator. For the most up-to-date financial or commercial information you should contract the Electricity System Operator.

7.7 Whilst reasonable endeavours are made to ensure that any commercial and financial data is correct, we do not warrant and do not accept any responsibility or liability for the accuracy or completeness of the content or for any loss which may arise from reliance on the data held within the Site.


8 Limitation on our liability

8.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

8.1.1 losses (whether direct or indirect) that:

(a) were not foreseeable to you and us when these Terms were formed; or

(b) that were not caused by any breach on our part;

8.1.2 losses due to the removal of any features on the Site;

8.1.3 liability in tort (including negligence) or otherwise, arising under or in connection with your use of the Site for:

(a) loss of profits;

(b) loss of sales or business;

(c) loss of agreements or contracts;

(d) loss of anticipated savings;

(e) loss of damage to goodwill;

(f) any indirect or consequential loss.

8.1.4 We take every care and precaution to ensure that information published on the Site is accurate when posted and regularly updated, but we cannot be held liable for its accuracy or timeliness and we may change the information at any time without notice. You must not rely on information on the Site and you acknowledge that you must take appropriate steps to verify this information before acting upon it. No warranty or representation is made in respect of the timeliness or accuracy of any information sent to you by the updating service. We reserve the right to remove any information or material on the Site without warning, and without prejudice to any other accrued rights, and/or to make available such information or material when required to do so by law or when requested to by regulatory bodies or law enforcement organisations. You will remain responsible and liable for material you upload onto, or access from, the Site, and you will indemnify us, in the manner set out above in these Terms in relation to your accessing or uploading.


9 Indemnity

You agree to indemnify and hold us and any of our respective officers, employees and agents harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses of any character incurred or suffered and any claims or legal proceedings which are brought or threatened, in each case arising from your use of, or conduct on, the Site and/or any breach of these Terms.


10 Copyright

We own the copyright in the content published on the Site except where otherwise indicated by a third party's proprietary notice. Images, photos, trade marks and brands are also protected by other intellectual property laws and may not be reproduced or appropriated in any manner without written permission of their respective owners. Unless specifically prohibited by a notice published on any page, you may make a print copy of such parts of the Site as you may reasonably require for your own personal use provided that any copy has attached to it any relevant proprietary notices and/or disclaimers. You agree not for yourself or through or by way of assistance to any third party to distribute, decompile, reverse engineer, disassemble or otherwise deal in or with the Site or materials therein or otherwise commercially exploit such material or content otherwise than as permitted by law.


11 Hyperlinks and third party sites

The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.


12 Rights of third parties

No one other than a party to these Terms has any right to enforce any of these Terms.


13 Variations

13.1 These Terms are dated 01/02/2023. No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 11. We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.


14 Disputes

14.1 We will try to resolve any disputes with you quickly and efficiently.

14.2 If you are unhappy with us please contact us as soon as possible.

If you want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to these Terms.

14.3 English law will apply to these Terms.