Our response to coronavirus

Find out how we're working to keep the electricity and gas flowing reliably throughout the outbreak.

How we're performing

Here you can find out about how we’re performing under our current business plans, including reliability, the environment, customer satisfaction, customer connections and, most importantly, safety.

How we’re performing under our current business plans

Our performance outputs under our current business plans were set by a stakeholder consultation process at the start of the RIIO-T1 price control period

2.8 billion pounds saving

We’re forecasting to achieve all of our T1 targets, while saving £2.8 billion in the process. We’ve done this by working more efficiently, more productively and using our asset management expertise when working on projects. We share these savings with consumers, which means that over £1.3bn will not be passed on to household consumers’ bills.

Contact us

We welcome your feedback, so we can make sure we’re improving in the areas that are important to you. You can email us at [email protected]

Our results

During RIIO-T1, we forecast our allowances to be £12.9 billion to achieve the outputs we’d agreed. These outputs are categorised as providing:

  • a safe energy network

  • ensuring long-term reliability and availability

  • managing our environmental impact

  • achieving high levels of stakeholder and customer satisfaction

  • connecting customers quickly and efficiently. 

Our yearly results against these categories are shown below.

Our performance summary

We publish a summary of our performance so that we can explain how we have performed to our customers, stakeholders and end consumers. We hope that you find it useful and we welcome your feedback on how we can improve our report in the future.

Performance summary documents

You can read or download our performance summary documents by clicking on the relevant link below.

2018/2019

Regulatory Financial Performance Reporting 2018-19 NGET (TO)

Regulatory Financial Performance Reporting 2018-19 NGET (TO) Narrative

NGET stakeholder performance report 2018/19

2017/2018

Electricity_Performance_Report_2017-18.pdf 

2016/2017

201617_Our_Performance_NGET.pdf

2015/2016

For the full report: NGET_Our_Performance_report.pdf

To watch a short video about our performance in Electricity Transmission click on electricity_animation

For a 1-page summary: NGET_InfoGraphic.pdf

For forecasts of expenditure, allowances, and incentive information: NGET_Data_Tables.pdf

NGET_Our_Performance_printversion.pdf

2014/2015

NG Electricity Transmission - Our Performance Publication 2014/2015 (Online version)

NG Electricity Transmission - Our Performance Publication 2014/2015 (Printable version)

NG Electricity Transmission - Data Tables 2014/2015

2013/2014

NG Electricity Transmission - Our Performance Publication (13/14)

NG Electricity Transmission - Detailed Performance Scorecard (13/14) 

Safety: providing a safe energy network

This continues to be our number one priority. We are proud to report that our injury frequency rate (IFR) has continued to improve and for 19/20 is 0.05 (compared to 0.07 in 2018/19) which is world class performance. This is due to the continuing work to deliver strong gains in contractor safety performance. The initiatives in manual handling, driving, and site rules that are underway are contributing to the continued improvement in safety performance.

Reliability: delivering long-term reliability, minimising the number and duration of interruptions

Reliability – the total energy not supplied in 2019/20 was 54.5MWh. When compared with the incentive neutral point of 316 MWh, this year’s performance was relatively strong, although the total incentivised lost energy was greater than that of 2018/2019 (12.06 MWh).  This result is 83% lower than the neutral point and represents an overall level of network reliability of 99.99997%, which our stakeholders tell us continues to be so important to them. 

We’ve maintained high levels of reliability from our network throughout the duration of RIIO-T1.

With only a few exceptions, electricity is available whenever people need it. We are on track to meet our targets, which measure the extent to which we’re maintaining reliability. We do this by managing risks associated with our network..

Environmental impact: playing our role in achieving broader environmental objectives

 

2013/14

2014/15

2015/16

2016/17

2017/18

2018/19

2019/20

 

‘000 tonnes of CO2 equivalent

2,249

2,532

2,256

1,981

1,886

1,594

1,784

 

Our overall business carbon footprint has fallen since the beginning of the RIIO-T1 period. This is mainly as a result of reducing emissions that result from energy losses from our transmission lines. The carbon intensity of our network has fallen due to increased renewable generation.

 

2013/14

2014/15

2015/16

2016/17

2017/18

2018/19

2019/20

Actual leakage (kg)

10,110

9,544

9,744

11,000

9,617

12,270

12,441

Target (kg)

12,054

12,159

12,303

12,354

12,461

12,486

12,481

Sulphur hexafluoride (SF6) is an extremely effective electrical insulator and has significant advantages over alternative materials. It is non-flammable, a critical requirement in the high voltage applications for which we use it. And, because of its effectiveness, it takes up less volume than an equivalent insulating volume of an oil alternative.

 

However, SF6 is also a greenhouse gas.  As a responsible business, we continue to investigate and develop new ways to manage and reduce the impact of our network, business activities and operations on the environment. We are exploring new initiatives and SF6 alternatives and capture techniques. These are part of our continued efforts to take care of the environment for current and future generations.

 

Environmental documents

You can read or download our annual statements by clicking on the relevant link below.

NG Electricity Transmission - Delivering Our Environmental Future: Annual Statement (2015)

NG Electricity Transmission - Delivering Our Environmental Future: Annual Statement (2016)

NG Electricity Transmission - Delivering Our Environmental Future: Annual Statement (2017)

NG Electricity Transmission - Delivering Our Environmental Future: Annual Statement (2018)
 
Customer and stakeholder satisfaction

 

2013/14

2014/15

2015/16

2016/17

2017/18

2018/19

2019/20

Customer survey (target)

6.9

6.9

6.9

6.9

6.9

6.9

6.9

Customer survey (score)

7.41

7.4

7.54

7.4

7.74

7.92

8.21

Stakeholder  survey (target)

N/A

N/A

N/A

N/A

7.4

7.4

7.4

Stakeholder  survey (score)

7.53

7.74

7.53

7.66

7.88

7.92

8.64

We’re measured on customer and stakeholder satisfaction through annual surveys. The incentive limits we can earn are (+ / -) 1 per cent of our annual allowed revenue. Our satisfaction scores have exceeded Ofgem’s targets each year during our current business plans. 

In our first year fully separated from the ESO, we are delighted that we have successfully improved our overall service quality further from previous years and this is reflected in our customer satisfaction ratings, which have significantly increased from 7.92 last year to 8.21 this year. This improvement reflects the focus and hard work across our whole transmission business to both understand and improve the way we provide the experience our customers need. Our Stakeholder Satisfaction score has also significantly increased from 7.92 last year to 8.64, due to our continued focus on stakeholder engagement across our operations (e.g. construction) and business planning (e.g. RIIO-2, decarbonisation of transportation etc.)

 

Stakeholder engagement incentive submission 

Ofgem’s stakeholder engagement incentive is designed to encourage us to engage effectively with a wide range of our stakeholders and use the outputs from this process to inform how we plan and run our businesses. The incentive limit is +0.5 per cent of our annual allowed revenue and is determined by an independent assessment panel, which Ofgem also attends.
 

Stakeholder engagement incentive documents

You can read or download our stakeholder engagement incentive submission by clicking on the relevant link below.

NG Electricity Transmission - Stakeholder Engagement Incentive Submission Part 1 - (2014-15)
NG Electricity Transmission - Stakeholder Engagement Incentive Submission - Part 2 (2014-15)
NG Electricity Transmission - Stakeholder Engagement Incentive Submission Part 1 - (2015-16)
NG Electricity Transmission - Stakeholder Engagement Incentive Submission Part 2 - (2015-16)
NG Electricity Transmission - Stakeholder Engagement Incentive Submission - Parts 1 and 2 (2016-17)
NG Electricity Transmission - Stakeholder Engagement Incentive Submission - Parts 1 and 2 (2017-18)

NG Electricity Transmission - Stakeholder Engagement Incentive Submission - Parts 1 and 2 (2018-19)

NG Electricity Transmission – Stakeholder Engagement Incentive Submission – Parts 1 and 2 (2019-20)
Connecting customers quickly and efficiently

We’ve worked hard with our customers to improve our connections process. We’ve reduced the time it takes to offer a connection agreement from the 90 days required by our licence, to 60 days on average during the past 12 months. In some straightforward cases, we’ve cut the time to just one week. 

We’re expecting to connect around 12 gigawatts of mainly low carbon new generation during the period covered by our current business plans.

 

 

Transmission Losses

National Grid Electricity Transmission (NGET) publishes its annual Transmission Losses report for the previous years. This report sets out:

(a) the level of transmission losses from our Transmission System, measured as the difference between the units of electricity metered on entry to our Transmission System and the units of electricity metered on leaving it;

(b) a progress report on the implementation of our strategy including our estimate of the contribution to minimise Transmission Losses on our Transmission System that has occurred as a result;

(c) any changes or revisions we has made to the strategy; and

(d) a description of any calculations we have used to estimate Transmission Losses on our Transmissions System.

Download the Strategy on Transmission Losses

 

Annual Transmission Loss Reports

2014/15 Transmission Losses Report
2015/16 Transmission Losses Report
2016/17 Transmission Losses Report
2017/18 Transmission Losses Report
2018/19 Transmission Losses Report

 

Your feedback is important 

We want to make sure we’re improving in the areas that are important to you, so we welcome your feedback on our performance.

Please email us at the address below.

 

[email protected]