Our response to coronavirus

Find out how we're working to keep the electricity and gas flowing reliably throughout the outbreak.

Make an enquiry

If you want to contact us about a new or existing connection to the transmission network, or you have a general enquiry about connections, please click on the relevant link below. We’ll get back to you within the next business day.


If you have an enquiry related to residential or commercial connections or issues such as moving your meter or a power cut, please contact your local distribution network operator.

Power cuts

If you’re experiencing a power cut, you should call 105. Do not call your electricity supplier. Electricity suppliers sell consumers energy and are not responsible for power lines. Calling 105 is a free service.

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Who is my distribution network operator?

When you call 105 you’ll be put through to your distribution network operator. Or you can find out which one is yours by visiting this page.

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