Our response to coronavirus

Find out how we're working to keep the electricity and gas flowing reliably throughout the outbreak.

Connecting to and operating the system

As you approach your connection date you will go through an operational notification compliance process to show your asset is safe to become operational.

Your assigned compliance manager will guide you through what you need to provide, for example, compliance statements.

At the end, you will receive operational notification certificates, which allow you to commission your asset.

A commissioning panel will be set up to discuss the stages of your commissioning and allocate responsibilities, such as planning outages and registering any settlement metering in accordance with the balancing and settlement code. Following commissioning, your asset will be operational.

Due to the COVID-19 pandemic you may have uncertainties about your connection application or are considering modifying your application. Please take a look at our Frequently Asked Questions to assist you with any concerns you may have.

Customer checklist

  • Are you aware of the operational notification and compliance process?
  • Have you updated your detailed planning data?
  • Has the commissioning programme for your connection been issued?
  • Do you need to register any tariff metering in accordance with Balancing and Settling Code?

If you have answered no to any of these questions, please make an enquiry, we’re here to help.

Stage 6 of the connection process

Go to the next stage, maintaining your connection.

Supporting information


Have you got a question about this stage?

Go to FAQs


Modify your asset by submitting a modification application and payment of the application fee.

Find out more

How much does it cost?

You can find out about all the costs involved in each of the application stages by visiting this page.

Find out more