Our response to coronavirus

Find out how we're working to keep the electricity and gas flowing reliably throughout the outbreak.

Contact us

If you have a question for us, want to find out where we are located or have a complaint, then you're in the right place.

If you’re experiencing a power cut, you should call 105. It’s free of charge and will put you through to your local network operator who can give you help and advice.

Enquiries about our assets

If you have any questions or need more information about our network assets, please contact Cadent's Plant Protection team.

Cadent provide first-line support for our assets so you can:

  • find out if it's safe to dig before you start
  • find out where underground electricity cables and gas pipelines are buried
  • report any works you are planning in Britain.

Phone: 0800 688 588

Email: [email protected]

Our locations

The Strand - London, Corporate Headquarters

Our offices on Trafalgar Square are home to our corporate headquarters. The site provides accommodation for the board of directors, the senior management team and other departments which benefit from proximity to parliament offices and investment institutions.


1 - 3 Strand
London, WC2N 5EH

Tel: +44 (0) 20 7004 3000


Warwick - Headquarters

National Grid House is our operational headquarters. 


National Grid House
Warwick Technology Park
Gallows Hill
Warwick, CV34 6DA

Tel: +44 (0) 1926 65 3000




St Catherines Lodge
Bearwood Road
Nr Wokingham
Berkshire, RG41 5BN

Tel: +44 (0) 118 936 3000


Crossgates House


National Grid
4th Floor
Crossgates House
LS15 8DU

Tel: +44 (0) 113 2908000


Osprey House

Osprey house is the new hub office of our Overhead Line & Cable East Midlands Alliance which design and plans new-build, reinforcement and replacement electricity cable projects.


Osprey House
5 Hunter Road
Pegasus Business Park
Castle Donnington

Tel: +44 (0) 1509 675000 



Eakring is home to our primary training centre located in the North of Nottinghamshire.


Kirklington Road
Nottinghamshire NG22 0DA

Tel: +44 (0) 1623 870 100


Power cuts

If you’re experiencing a power cut, you should call 105. Do not call your electricity supplier. Electricity suppliers sell consumers energy and are not responsible for power lines. Calling 105 is a free service.

Find out more

Who is my distribution network operator?

When you call 105 you’ll be put through to your distribution network operator. Or you can find out which one is yours by visiting this page.

Find out more