Raise a complaint 

National Grid Electricity Transmission does not supply electricity or bill directly to homes and businesses. If you wish to raise an complaint about your local energy supply, please visit here.

Please complete this form to raise a complaint.

We aim to acknowledge all complaints within one working day, and to reach a resolution – or let you know the next steps we’ll take towards one – within five working days.

Please note: our inbox is monitored Monday-Friday, 9am until 5pm.