
- Back
- Connections
- Engineering Solutions
- Network and infrastructure
- Innovation
- Our environmental future
- About us
- Contact us
On this page, you can find out how to complain and who to get in touch with regarding your complaint.
We know the electricity system is complicated. For you to get the quickest resolution to your complaint, you need to know that you’re contacting the right people.
Please contact your local distribution network operator (DNO). Find them here on the Energy Networks Association website. These companies own and operate the system of cables and towers that bring electricity to your homes and businesses.
Please contact your electricity supplier. Their details should be on the back of your electricity bill. In the event of a power cut to your property please call 105.
We own the transmission network in England and Wales and mainly deal with high voltage connections to industry. Please get in touch if something goes wrong, or you are not happy with our service. It’s important that we understand your concerns and resolve your problem as quickly as possible.
Our complaints timeline gives you an indication of how quickly we'll process your complaint. To raise a complaint, please complete our complaints form using the link below.
If you’re experiencing a power cut, you should call 105. Do not call your electricity supplier. Electricity suppliers sell consumers energy and are not responsible for power lines. Calling 105 is a free service.
When you call 105 you’ll be put through to your distribution network operator. Or you can find out which one is yours by visiting this page.