Why we are changing
by David Wright, Director of Electricity Transmission
The world of energy is changing at pace. Fresh thinking and innovation are affecting how energy is generated, stored, transported and consumed. Yet it remains critical to the quality of our lives.
At the same time, we’ve been listening to our stakeholders and customers who are telling us that their needs are evolving – and that we need to change to meet those needs.
We’ll still remain completely focused on delivering energy safely and reliably to those who need it. That’s one thing we won’t change. We never compromise safety or reliability.
What we are changing
We’re changing the way our business is organised; setting up our teams around the specific needs of our customers and stakeholders – and making sure those needs lie at the heart of our decision-making.
The changes we’re making involve restructuring our teams, so we can be more cost efficient and agile. And we’re constantly striving for ways to provide an industry-leading service – one that continues to innovate for the future, while maintaining the lowest cost to bill payers today.
Although we only represent around £25 of the average annual household electricity bill, we’re committed to always looking for ways to operate more efficiently.