Two children using a tablet

Our communities

Find out how we are going the extra mile to deliver positive impact in the communities we serve.

Number of colleagues volunteering hours
Number of people upskilled this year
Combined Energy support fund across UK and US

Our journey so far  

We exist to serve our customers and communities across the UK and US with the energy they need for life. Each year we continue to engage with our communities to ensure we work to meet their needs for energy security, reliability, affordability and a fair transition. Our activities also play an important role in economic growth and development, and we play our part in training and developing the workforce of tomorrow.

Our Climate Transition Plan sets out what we believe our role can be in ensuring these plans are aligned to a just, fair and equitable transition.

Our Responsible Business Charter sets out our commitments and ambitions to make a positive impact in the communities we serve, as well as further detail about how we will achieve them.

Our commitments

  • Deliver energy in a fair and affordable way to the communities we serve
  • Play our role in ensuring no-one is left behind in the transition to clean energy
  • Continue to reinvest in energy infrastructure at approximately £5 billion eachyear
  • Report transparently on energy costs throughout the energy transition
  • Provide access to skills development for 45,000 people by 2030
  • Achieve 500,000 employee volunteering hours by2030

Our ambitions

  • Play a meaningful role in the COVID-19 recovery and enable people in our communities to gain employment in the clean and just recovery
  • Help customers reduce their energy usage

Learn what we’re doing to support our communities

You can read our latest stories below, detailing how we are supporting our communities we serve.

Video about tackling fuel poverty in the cost of living crisis

Tackling fuel poverty in the cost of living crisis

Find out how non-profit organisations are making a difference to fuel poverty in our communities. This includes providing emergency financial relief to households with pre-payment energy meters, funding energy efficiency measures to help lower bills, providing advisory services for households which need help with energy bills and debts, and more.

Watch the video
Teenage boy on laptop for National Grid story enabling lockdown learning through laptop donation

Laptop donation enables lockdown learning

We partnered with five charities to donate 1,000 laptops to help young people keep up with their studies during lockdown.

Laptops for learning
National Grid intern Abdul Adeniji

The inside track on internships

We spoke to two of our US interns, who we call Gridterns, to get their tips on how to land an internship, why they think interning is a great way to learn on the job and how the experience they’re gaining will help them in their future careers.

Meet our Gridterns

Our other responsible business pillars

We have identified the other key areas where we can really make a difference by ensuring responsibility is woven through everything we do.