Our response to coronavirus

Find out how we're working to keep the electricity and gas flowing reliably throughout the outbreak.

How we’re responding to coronavirus

National Grid is responsible for keeping the lights on and the gas flowing and we take our job very seriously, particularly in a time of national crisis. Find out how we are ensuring our networks keep working throughout the coronavirus outbreak.

Supporting charities to bring aid to the vulnerable during coronavirus crisis

We’re donating £500,000 to support two key charities working to deliver aid across the UK during the coronavirus outbreak. Find out how we are helping our chosen charities, National Emergencies Trust and the Trussell Trust, to support those in need.

Charity woman with tinned food for National Grid article

As the country works to combat the COVID-19 virus, some of the most vulnerable are suffering from its affects, whether through ill health or the economic impact. To help address this we’re donating £500,000 to the National Emergencies Trust (NET) and the Trussell Trust, which supports the UK’s largest network of food banks.

“We’re proud to support these two important charities and to be playing our part in helping the most vulnerable in society. I hope that, through these contributions, we will be able to quickly get help to the many elderly, homeless and families living in poverty at this troubling time,” explains our UK Executive Director, Nicola Shaw.

The National Emergencies Trust was created to support those affected by a national emergency at their time of greatest need and we are donating £400,000 to its Coronavirus Appeal. This appeal was set up to raise funds for local charities and grassroots organisations, who are providing vital support to the most vulnerable people during the coronavirus outbreak.

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Keeping gas and electricity flowing throughout the coronavirus crisis

As the world tackles coronavirus, National Grid employees are working hard to make sure the lights stay on and the gas keeps flowing. Here Nicola Shaw, Executive Director, UK, explains how we’re protecting our staff and why no one should be concerned about their energy supply as more of us stay at home.

Portrait photo of Nicola Shaw

Millions of people rely on us every day to keep the lights on and the gas flowing, and we want to reassure everyone that we have plans in place to keep the networks working throughout the coronavirus outbreak.

We have well-developed procedures in place to manage the effects of a pandemic and National Grid Electricity System Operator has analysed the anticipated effects on electricity supply and demand of mass self-isolation of the UK’s workforce. In fact, demand across the country is expected to reduce; largely owing to a decrease in energy use from industrial consumers, which is likely to be greater than the increase in domestic demand as people stay at home.

Resilient security measures

All our operational sites are secure with a wide range of resilience and security measures. Our control centres have fully operational back-up locations and our engineers are trained across multiple roles. These measures have been strengthened further with a range of additional measures to segregate our critical employees.

Visitor access to our electricity and gas control rooms has been ceased. We have comprehensive and well-developed procedures in place to manage the effects of a pandemic and do not anticipate any issues in continuing to reliably supply gas and electricity.


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Protecting our people

The welfare of our employees remains our priority. We have asked all our employees who do not need to be onsite to work from home where possible, in line with government guidance. This measure has been introduced to limit the spread of the virus, protect the health and safety of all our people, and ensure those in operational roles can continue to do their jobs.

We are working closely with all of the energy networks across Great Britain, including the Energy Networks Association (ENA), who is the trade body for network companies. The ENA will publish any new information relating to the energy industry, as well as providing guidance and advice for consumers.

In the meantime, please continue to use energy as you usually would …boil that kettle, tune in to your favourite TV show and enjoy a hot shower…  there are teams of people working 24/7 at National Grid, committed to making sure you can do just that.

You can find out more about how we work to protect our people and the communities they serve here.

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Keeping the grid going

Read more from the people on the front line and in the back offices who are keeping the gas and electricity flowing to homes and businesses in the UK and the US throughout the coronavirus outbreak.

National Grid employee working on gas meter for coronavirus article

Why meters matter during the coronavirus crisis

Abby and her colleagues in National Grid Metering are helping to make sure that gas supplies for 9 million residential and commercial customers continue, even if their meter fails.

Here she tells us more about how the team is keeping its services going during the outbreak.

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What does coronavirus mean for electricity in Great Britain?

Millions of people rely on National Grid Electricity System Operator (ESO) every day to keep the lights on and we want to reassure everyone that we have plans in place to keep the network working throughout the coronavirus outbreak.

In this Q&A, the Head of the ESO Control Room Roisin Quinn looks at what Coronavirus means for electricity in Great Britain.

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Find out more about what we do

Watch our video to find out how National Grid reliably and safely delivers electricity and gas to homes and businesses around the UK.

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About us

Find out what shapes and directs our activities, how the organisation is structured, and corporate governance information.

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What we do

What we do in the UK, the US and in National Grid Ventures.

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