Complaints form

PLEASE NOTE: NATIONAL GRID ELECTRICITY TRANSMISSION DOES NOT SUPPLY OR BILL HOMES OR OTHER DOMESTIC PROPERTIES AND THEREFORE ARE UNABLE TO ASSIST WITH ANY QUERIES/ COMPLAINTS OF THIS NATURE.

However, this information may assist you with where to direct your query /complaint to.

Please complete this form to raise a complaint.

We aim to acknowledge all complaints within one working day, and to reach a resolution – or let you know the next steps we’ll take towards one – within five working days.

Please note: our inbox is monitored Monday-Friday, 9am until 5pm.