Man on phone

Contact us

If you have a question for us, want to find out where we are located or have a complaint, then you're in the right place.

Get in touch

If you’re experiencing a power cut, you should call 105. It’s free of charge and will put you through to your local network operator who can give you help and advice.



Find out how to complain and who to get in touch with regarding your complaint.

Electricity networks

Electricity contacts

Here you can find our contact details for landowners and grantors, as well as AMEC, Engineering and Consultancy Solutions (ECS) and Electric and Magnetic Fields (EMFs).


Who is my distribution network operator?

When you call 105 you’ll be put through to your distribution network operator. Or you can find out which one is yours by visiting this page.

woman on mobile in the dark

What to do in a power cut

Find out how to report a power cut, what to do and read safety advice.

Enquiries about working near our assets

If you have any questions or need more information about working near our network assets, please contact the National Grid Asset Protection team or submit an enquiry to Line Search.

Line Search provide search facilities for our assets so you can:

  • find out if it's safe to dig before you start

  • find out where underground electricity cables and gas pipelines are buried

  • identify National Grid overhead lines and request line profile drawings and safety guidance

  • report any works you are planning in Britain.

Submit an enquiry

Phone: 0800 001 4282 (Asset Protection)

Email: [email protected]

For domestic enquiries, such as metering or power cuts, more information can be found on the National Grid ESO website.

Our locations

The Strand - London, Corporate Headquarters

Our offices on Trafalgar Square are home to our corporate headquarters. The site provides accommodation for the board of directors, the senior management team and other departments which benefit from proximity to parliament offices and investment institutions.


1 - 3 Strand
London, WC2N 5EH

Tel: +44 (0) 20 7004 3000


Warwick - Headquarters

National Grid House is our operational headquarters. 


National Grid House
Warwick Technology Park
Gallows Hill
Warwick, CV34 6DA

Tel: +44 (0) 1926 65 3000


Crossgates House


National Grid
4th Floor
Crossgates House
LS15 8DU

Tel: +44 (0) 113 2908000


Osprey House

Osprey house is the new hub office of our Overhead Line & Cable East Midlands Alliance which design and plans new-build, reinforcement and replacement electricity cable projects.


Osprey House
5 Hunter Road
Pegasus Business Park
Castle Donnington

Tel: +44 (0) 1509 675000 



Eakring is home to our primary training centre located in the North of Nottinghamshire.


Kirklington Road
Nottinghamshire NG22 0DA

Tel: +44 (0) 1623 870 100