Our performance

What information can be found in the 2016/17 report?

Our online non-financial report 2016/17 is for the year ended 31 March 2017 and covers our wholly-owned global operations. We report in the areas of communities, environmental sustainability and people. 

There have been no significant changes since the last report in the scope, boundary, or measurement methods applied in the report, apart from for some of the data we do not include our UK Gas Distribution network following the sale of the majority stake of this business in March 2017.

We will publish our 2017/18 non-financial performance report in July 2018.

Key performance indicators

We measure the achievement of our objectives both through the use of qualitative assessments and through the monitoring of quantitative indicators.

To provide a full and rounded view of our business, we use non-financial as well as financial measures. Non-financial measures are often leading indicators of future financial performance. Improvements in these measures build our competitive advantage.

Although all our non-financial measures are important, some are considered to be of more significance than others, and these more significant measures are designated as key performance indicators (KPIs). A summary of both financial and non-financial KPIs can be found in our Annual Report and Accounts, pages 10 to 13. 

KPIs are used as our primary measures of whether we are achieving our principal strategic aims of generating long-term value. We also use KPIs to measure our performance against our objectives. 

Approach and governance

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