Giving stakeholders and consumers a stronger voice
We have carried out our most extensive engagement exercise ever to make sure our business plan for the T2 period reflects what our stakeholders need and expect from us.
We have heard from over 1,000 individuals representing all of our main stakeholder segments. We've also incorporated the views of over 11,000 household consumers and over 750 business consumers from a combination of face-to-face meetings, focus groups, online consultations and bespoke research studies.
We’ve included feedback from over 300 stakeholders from our satisfaction surveys and complaints process, and we have used consumer trend data and other third-party publications as additional sources of insight. We've used this input to build our plans with those they affect and, by broadening the scope and reach of our engagement, we can be more sure than ever before