Western Power Distribution and National Grid: your questions answered

Western Power Distribution (WPD) has joined National Grid and we’re now part of the largest electricity transmission and distribution business in the UK. This means we’ll be able to work together to ensure everyone can have clean, affordable energy well into the future.

Here are the answers to some of the most frequently asked questions about WPD and National Grid.

Why has Western Power Distribution changed its name to National Grid?

WPD has changed its name to National Grid as it’s now part of the National Grid Group.

When did WPD become part of the National Grid Group?

WPD became part of the National Grid Group following its acquisition in 2021. It was renamed National Grid from 21 September 2022.

Will the service provided by National Grid change from that provided by WPD?

No. We’ll keep giving you the same great service, just under a different name.

What do I do now if I have a power cut?

If you have a power cut you should still call 105.

What does National Grid (formerly Western Power Distribution) do?

National Grid Electricity Distribution is the largest electricity distribution network operator in the UK, serving 8 million customers across the Midlands, South West England and South Wales.

We don’t sell or bill for electricity (your chosen energy supplier does that), but we keep the power on for both domestic and business customers.

We’re also who you should contact if you have a power cut or need a new electricity connection.

What does the National Grid Group do?

National Grid is an energy company operating in the UK and US. We deliver electricity safely, reliably and efficiently to the customers and communities we serve, while working towards a cleaner and greener energy future.

We are strengthening the electricity grid to connect to new and rapidly increasing sources of clean, renewable energy, such as offshore wind.

What does this change mean for National Grid?

We’renow the largest electricity transmission and distribution business in the UK, ready to meet the huge increase in demand for electricity we’ll see in the years ahead.

We play a vital role in connecting millions of people to the energy they use, while continually seeking ways to make the energy system cleaner.

Will there be any change to the phone numbers I need to call?

No. You can still call us on the same numbers you used to contact WPD.

105 is still the number to call if you have a power cut.

Will your website be changing?

The website address for WPD has now changed to nationalgrid.co.uk, but the westernpower.co.uk website will still work for the time being.

Will this change affect my electricity bill?

No. National Grid and National Grid Electricity Distribution do not bill you for electricity*, this is still done by your chosen supplier.

*This applies to UK customers only.

Will the cost of this rebrand be added to my bills?

No. There will be no impact on your bills as a result of our rebrand.

Do you still offer Priority Services?

We still offer Priority Services for those who are elderly, very ill, have a disability or rely on power for medical equipment.

Find out more about Priority Services

Will your social media channels be changing?

Yes. Our social media handles have now changed:

  • Twitter, Facebook and Instagram: @gridcustomersuk

  • LinkedIn: National Grid UK

  • YouTube: @nationalgriduk

Will the acquisition of Western Power Distribution by National Grid impact WPD’s commitment to invest in local and regional electricity distribution?

No. Our focus remains on all that is important to customers. Delivering power safely and reliably, while also working closely with customers across our region to meet their priorities and tailor our service to match local needs.

Will National Grid as a national company maintain WPD’s commitment to high levels of local and regional customer service?

Yes. As a company that prides itself on delivering high quality customer service, we are committed to being there for you when you need us. The same teams will be answering customer queries, responding to power cuts and connecting your services.