Western Power Distribution and National Grid: your questions answered
Western Power Distribution (WPD) has joined National Grid and we’re now part of the largest electricity transmission and distribution business in the UK. This means we’ll be able to work together to ensure everyone can have clean, affordable energy well into the future.
Here are the answers to some of the most frequently asked questions about WPD and National Grid.
WPD has changed its name to National Grid as it’s now part of the National Grid Group.
WPD became part of the National Grid Group following its acquisition in 2021. It was renamed National Grid from 21 September 2022.
No. We’ll keep giving you the same great service, just under a different name.
If you have a power cut you should still call 105.
National Grid Electricity Distribution is the largest electricity distribution network operator in the UK, serving 8 million customers across the Midlands, South West England and South Wales.
We don’t sell or bill for electricity (your chosen energy supplier does that), but we keep the power on for both domestic and business customers.
We’re also who you should contact if you have a power cut or need a new electricity connection.
National Grid is an energy company operating in the UK and US. We deliver electricity safely, reliably and efficiently to the customers and communities we serve, while working towards a cleaner and greener energy future.
We are strengthening the electricity grid to connect to new and rapidly increasing sources of clean, renewable energy, such as offshore wind.
We’renow the largest electricity transmission and distribution business in the UK, ready to meet the huge increase in demand for electricity we’ll see in the years ahead.
We play a vital role in connecting millions of people to the energy they use, while continually seeking ways to make the energy system cleaner.
No. You can still call us on the same numbers you used to contact WPD.
105 is still the number to call if you have a power cut.
The website address for WPD has now changed to nationalgrid.co.uk, but the westernpower.co.uk website will still work for the time being.
No. National Grid and National Grid Electricity Distribution do not bill you for electricity*, this is still done by your chosen supplier.
*This applies to UK customers only.
No. There will be no impact on your bills as a result of our rebrand.
We still offer Priority Services for those who are elderly, very ill, have a disability or rely on power for medical equipment.
Yes. Our social media handles have now changed:
Twitter, Facebook and Instagram: @gridcustomersuk
LinkedIn: National Grid UK
YouTube: @nationalgriduk
No. Our focus remains on all that is important to customers. Delivering power safely and reliably, while also working closely with customers across our region to meet their priorities and tailor our service to match local needs.
Yes. As a company that prides itself on delivering high quality customer service, we are committed to being there for you when you need us. The same teams will be answering customer queries, responding to power cuts and connecting your services.