Safety and emergencies

Find what you should do in an emergency involving gas, electricity, or carbon monoxide; safety advice for hazards relating to any of our assets, such as overhead power lines or gas pipelines; and find out what to do if there is a power cut.

Gas emergencies and safety advice

If you smell gas or have accidentally hit the NTS pipeline please call us urgently on 0800 111 999.

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Electricity emergencies and safety advice

If you spot a potential hazard on or near an overhead electricity line please call us urgently on 0800 40 40 90.

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Power cuts

Call 105 if there is a power cut. Don't call your electricity supplier.

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Safety Rules and National Safety Instructions (NSI) guidance notes

Safety rules to make sure work can be undertaken safely on or near electrical and mechanical equipment that must be followed by DNOs and other third parties.

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Network gas supply emergencies (NGSE)

Find more about our emergency arrangements and the processes relating to network gas supply emergencies (NGSE).

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Dial before you dig

Find out if it's safe to dig before you start

  • Find out where gas pipelines and underground electricity cables are buried

  • Report if you are planning any works in Britain

Cadent's Plant Protection team coordinates asset information on our behalf. Contact Cadent to find out more about our gas and electricity assets.

Go to the Cadent website