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We, meaning National Grid PLC and all associated group companies, as the Data Controller, who can be contacted at Warwick Technology Park, Gallows Hill, Warwick CV34 6DA, are committed to respecting your privacy and complying with applicable data protection and privacy laws. This notice outlines how “we” collect and use your information.
We have provided this Privacy Policy Statement to help you understand how we collect, use and protect your information when you visit www.nationalgrid.com and any other National Grid website on which this Privacy Policy Statement is posted (each, a “Website” and, collectively the "Websites"), or otherwise communicate with us, for example by phone or in writing by mail or e-mail. We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.
Our use of any information we collect about you when you visit a Website will be governed by this Privacy Policy Statement together with any site-specific privacy notice posted on that Website. This Privacy Policy Statement should also be read in conjunction with any Terms and Conditions of Use of such Website, and will form part of such Terms and Conditions of Use.
What personal information may we collect about you?
Most of the information we collect about you is obtained directly from you when you enter it via a website or write to us. However, we may also collect information we observe about you, for example via cookies when you visit one of our websites, or CCTV footage if you visit one of our offices. We may also collect information about you from public sources, for example from the Land Registry.
Below we list some of the most common categories of personal information we may collect about you.
How do we use your personal information?
We collect and use information about you if you visit one our websites, utilise our services, make customer enquiries or send other communications, apply for jobs at National Grid, register for information or services or when you respond to communications by us (such as questionnaires or surveys).
Your relationship with us will determine why we collect particular information about you. We may be required by law to collect certain information; require it in order to perform a contract, or prior to entering into a contact with you; or use it for our legitimate business interests where these do not override your rights or interest.
We may collect and use your information to:
Who has access to your personal information?
Your information will be processed by employees of National Grid in order to fulfil our obligations to you as outlined in this notice. We may also share your details with third parties including:
Information security and International Transfers
National Grid is committed to being transparent and taking all reasonable and appropriate steps to keep your personal information secure and to protect it from misuse, loss, or unauthorised access. We do this by having in place a range of appropriate technical and organisational measures.
We are also obliged to tell you where we use services that transfer your information internationally. At National Grid we have a strict selection process when it comes to our suppliers/ service providers and we enforce strict requirements within our contracts to ensure your personal information is stored and transferred in a way which is secure.
As National Grid operates globally, it may also be necessary to transfer your data to other National Grid companies or to suppliers/service providers where we rely on storage, system and administrative support from outside the European Economic Area* therefore the processing of your data may involve a transfer of data to countries outside of the United Kingdom.
*The European Economic Area (EEA) currently comprises the Member states of the European Union plus Norway, Iceland and Liechtenstein.
The table below outlines the instances where your information may be transferred outside of the EEA.
Service: |
Location: |
Where you apply for a Global Role |
National Grid USA |
Server /Cloud Hosting |
USA |
Application Processing and Administrative Services |
India and Sri Lanka |
We take all reasonable steps to ensure that your personal data is processed securely. We will only transfer personal information outside the EEA where it is compliant with applicable data protection legislation and the means of transfer provides adequate safeguards in relation to your personal information.
We have entered into contracts with all our national and international suppliers and service providers which include the current EU Commission approved clauses concerning the protection of the data transferred.
How long will you keep my personal information?
Information is only kept as long as necessary for the period it is required. When deciding how long we keep your information we take into account any minimum retention requirements set out in law; for example, financial and statutory reporting requirements mean we must keep certain records for a period of 7 years. Depending on the purpose for which we hold your hold your personal data, retention periods may vary. We are currently reviewing our retention periods. This privacy notice will be updated once that review has been completed.
What rights do I have with regards to my personal data?
To exercise your privacy rights please send your request in writing. We may be required to verify your identity for security purposes. Your rights are outlined below:
We will comply with your request where it is feasible to do so, within 30 days of receiving your request. There are no fees or charges for the first request. However additional requests for the same data may be subject to an administrative fee of £25 per request.
To exercise your rights please do so by writing to:
The Data Protection Team
National Grid Records Centre,
Unit 1 Europa Court,
Europa Boulevard,
Warrington,
WA5 7TN
Or e-mail [email protected]
Consent
Where we need your consent to hold your information we will ask you to confirm your consent in writing and we will inform you why we are collecting the information, how we will use it, how long we keep it for, who else will have access to it and what your rights are as a data subject. Where we do rely on consent you have the right to change your mind and withdraw that consent at any time by writing to us. If you withdraw your consent we will immediately cease using any personal information obtained and processed under that consent unless we have some other legal obligation to continue to use it.
What can I do if I am not satisfied with how my personal information is processed?
At National Grid we aim to ensure all information collected about you is done so fairly and lawfully, whilst implementing robust measures to keep your information secure. If you are not satisfied with the information provided in this notice, please contact us in the first instance so we can resolve your queries or provide you with any additional information required.
Alternatively it is your right to contact your local Data Protection Authority and lodge a complaint. In the UK the lead Data Protection Authority is the Information Commissioner. For more information please visit the Information Commissioner’s office at www.ico.org.uk/concerns or call them on 0303 123 1113.
National Grids Use of Cookies
National Grid utilise cookies to enhance your browsing experience, details can be found in National Grids Cookies Policy available here.
If you have any queries in relation to this notice, or need more information please do not hesitate to contact us at:
The Data Protection Team
National Grid Records Centre,
Unit 1 Europa Court,
Europa Boulevard,
Warrington,
WA5 7TN
Or email us at [email protected]
Effective date: 19 July 2018