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Contact us

If you have a question for us, want to find out where we are located, or have a complaint then you're in the right place.

Balancing

Contact us for the following:

  • Margin notices and gas deficit warnings (GDW)
  • Issues balancing the NTS
  • Operating Margins (OM) and OM services
  • Unaccounted for Gas (UAG)
  • REMIT (Regulation on Wholesale Energy Markets Integrity and Transparency) and publishing notifications
  • Safety monitors
  • NTS Linepack
  • NGage meter validation app
  • Gas DSR (Demand Side Response) and offering a DSR service
  • On-the-day Commodity Market (OCM) and contingency plans
Charging and methodologies

Contact us for the following:

  • NTS connection charges
  • How charges are determined
  • Daily gas capacity methodology
Industrial connections

Contact us for the following:

  • Connecting to the NTS 
  • Modifying a connection
  • Disconnecting or decommissioning
  • Reserving capacity (PARCA and CAM)
  • Gas shipping (administered by Xoserve)
  • Interconnectors
  • Diversions to the NTS

Please note that we do not connect domestic properties or move meters.  If you have non-industrial queries, please contact your distribution network operator (DNO).

Smell gas? Call 0800 111 999

IT systems

If you experience issues with access to our IT systems please call us on 0800 917 7111.

Landowners and grantors

If you have any queries about our assets, please contact Plant Protection. 

Market and operations

Contact us for the following:

  • Gas operational data and news
  • Gas capacity (entry and exit)
  • Maintenance to the NTS and outages
  • Constraint actions
  • Operational forum
  • Gas quality
  • Calorific value
  • Gemini contingency arrangements
Market change and codes

Contact us for the following:

  • Gas codes and market development (EU and GB)
  • Commercial strategy
  • Balancing arrangements for the NTS and associated technical issues
  • Transportation charges
  • EU strategy and policy
  • Commercial changes for capacity and charging
  • Contract relationship with Xoserve
Pipelines Maintenance Centre (PMC)

You can find a list of PMC office addresses and phone numbers across Britain on the PMC page.

Gas Query Directory

To help you efficiently find the right person to talk to in relation to specific National Transmission System operational gas queries, we have developed the following contact list and directory. We have based it on the most common queries we receive from our customers. Its purpose is to make finding the right subject matter expert within National Grid, quicker and easier than ever before.

Please note that if your query relates to a home or domestic gas connection or meter exchange, please contact your network operator. You can find who your network operator is on the Energy Networks Association website.  

Download the Gas Query Directory

A National Grid employee working at a screen inside an office space

Emergencies and safety advice

If you smell gas or have accidentally hit the NTS pipeline please call us urgently on 0800 111 999.

Find out more

National Grid representative sitting at a desk in front of a computer with an out of focus office in the background

Complaints

We want to know when something goes wrong so we can sort it out as quickly as possible. Please contact the relevant part of the business and they will work to put it right.

Find out more

Our locations

The Strand - London, Corporate Headquarters

Our offices on Trafalgar Square are home to our corporate headquarters. The site provides accommodation for the board of directors, the senior management team and other departments which benefit from proximity to parliament offices and investment institutions.

Address

1 - 3 Strand
London, WC2N 5EH

Tel: +44 (0) 20 7004 3000


 

Warwick - Headquarters

National Grid House is our operational headquarters. 

Address

National Grid House
Warwick Technology Park
Gallows Hill
Warwick, CV34 6DA

Tel: +44 (0) 1926 65 3000

 

Wokingham

Address

St Catherines Lodge
Bearwood Road
Sindlesham
Nr Wokingham
Berkshire, RG41 5BN

Tel: +44 (0) 118 936 3000

 

Crossgates House

Address

National Grid
4th Floor
Crossgates House
Crossgates
Leeds 
LS15 8DU

Tel: +44 (0) 113 2908000

 

Solihull (35 Homer Road)

It is the headquarters of National Grid Metering, and also houses other project teams.

Address

35 Homer Road
Solihull,
Birmingham B91 3QJ

Tel: +44 (0) 121 424 8000

 

National Training Centre

Address

Mersey Road North
Hollinwood
Failsworth
Manchester M35 9FF

Tel: +44 (0) 161 688 4885

 

Hitchin

Address

PMC Hitchin
Cadwell Lane
Hitchin,
Hertfordshire SG4 0SL

 

Eakring

Eakring is home to our primary training centre located in the North of Nottinghamshire.

Address

Kirklington Road
Eakring
Newark
Nottinghamshire NG22 0DA

Tel: +44 (0) 1623 870 100