Our team has regularly been widely recognised as being one of the best in the industry.

The awards listed below show the depth and breadth of quality, experience and exceptional service we provide across the business to our customers.
 

European Contact Centre & Customer Service Awards (ECCCSA)

  • Gold Award – Most flexible working approach (2022)

  • Silver Award – Most effective employee engagement (2022)

  • Bronze Award – Great Place to Work (2021)

  • Winner: Best Employer – Great Place to Work ‘Bronze’ (2020)

  • Shortlisted: Responding in a Crisis – Community (2020)

  • Shortlisted: Best Small Contact Centre (2020)

  • Shortlisted: Best Employer – Great Place to Work (2019)

  • Winner: Best Customer Service team, Large, ‘Silver’ (2019)

  • Winner: Best Small Contact Centre ‘Bronze’ (2019)

  • Winner: Best Small Contact Centre ‘Silver’ (2017)

  • Shortlisted: Best Customer Service Team, Large (2017)
     

IGEM – Gas Industry Awards

  • Shortlisted: Leadership Award – Maxine Long (2018)
     

National Grid's Chairman’s Awards

  • Winner: Bright ideas for the future – Anthony Stokes (2019)

  • Shortlisted: Cultural Transformation (2019)

  • Shortlisted: Finding a Better Way (2018)

  • Winner: Exceeding for the Customer (2017)
     

National Grid Metering