Our response to coronavirus

Find out how we're working to keep the electricity and gas flowing reliably throughout the outbreak.

Our team has regularly been widely recognised as being one of the best in the industry.

The awards listed below show the depth and breadth of quality, experience and exceptional service we provide across the business to our customers.

 

IGEM – Gas Industry Awards

  • Shortlisted: Leadership Award – Maxine Long (2018)

  • Pending award: Young Person Achievement Award – Megan Dudley (2020)

  • Pending award: Leadership Award – Maxine Long (2020)

European Contact Centre & Customer Service Awards (ECCCSA)

  • Winner: Best Small Contact Centre ‘Silver’ (2017)

  • Shortlisted: Best Customer Service Team, Large (2017)

  • Winner: Best Small Contact Centre ‘Bronze’ (2019)

  • Winner: Best Customer Service team, Large, ‘Silver’ (2019)

  • Shortlisted: Best Employer – Great Place to Work (2019)

  • Shortlisted: Best Small Contact Centre (2020)

  • Shortlisted: Responding in a Crisis – Community (2020)

  • Winner: Best Employer – Great Place to Work ‘Bronze’ (2020)

National Grid's Chairman’s Awards

  • Winner: Exceeding for the Customer (2017)

  • Shortlisted: Finding a Better Way (2018)

  • Shortlisted: Cultural Transformation (2019)

National Grid Metering