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Success at the European Contact Centre and Customer Service Awards 2021

National Grid Metering (NGM) is celebrating after successfully winning the bronze award in the category ‘Great place to work’ at this year’s European Contact Centre and Customer Service Awards 2021 (ECCCSA).  

The virtual awards evening took place on Tuesday 16 March with over 2000 people attending, including NGM and our special guests from the University Hospital Birmingham and Age UK Solihull.  

The awards are the longest running and largest awards programme in the customer contact industry, with 26 countries competing across 36 categories. Known for their robust judging process, which NGM took part in in 2020, the team presented to a panel of judges to demonstrate how they deliver service to customers and support a culture that enables people to grow and develop. 

Maxine Long, Head of Metering commented: “This is a huge testament and recognition of everyone in Metering, our ways-of-working, our commitment to each other, our communities, our customers and the positive impact this has on delivering strong outcomes for our business. I am so proud of the team and how we live our values. A big thank-you also goes out to all those who brought our business to life through the rigorous judging process.” 

Ann-Marie Stagg, Chair of the Judges, ECCCSA, said: "Winning an ECCCSA is something National Grid can be very proud of. They have been through a vigorous judging process, meeting highly experienced judges that can recognise ‘the best’ from our industry. Congratulations."