Our response to coronavirus

Find out how we're working to keep the electricity and gas flowing reliably throughout the outbreak.

Making a difference by working as one team

Recognising feedback for our Service Partners

Working with Service Partners to find solutions and keeping assets safely working for customers is a constant for National Grid Metering. Building relationships with partners is important to working efficiently and delivering outstanding customer service.

Metering has received some excellent feedback for our partner Allgas 1 Ltd. The project involved fitting a new module at a site but, unfortunately, due to unforeseen circumstances the job did not go 100% smoothly. The Allgas 1 Ltd team worked to find solutions, adapted to the situation and delivered excellent service.

The customer praised the team’s engagement, leadership, communication and diligence while carrying out the work: "Please can you pass on my appreciation of this great team to Allgas 1. I hope to see them again when we have any requirements. I have a benchmark of what looks good from my 30 years in power generation and, believe me, Allgas 1 has matched, even surpassed, this."

Mark Tarran, Asset Engineer in National Grid Metering, said: "The feedback speaks for itself and rings true of how we (Metering) view Allgas1 as a valued service partner on the asset condition framework."

Another Service Partner who has gone above and beyond in commitment and going the extra mile is Network Plus. In a recent project, the team was praised for remaining flexible in a tough situation and how they tackled issues head on with passion and integrity.

Mark praised Network Plus: "They go the extra mile and that’s not something we can put a price on."

Maxine Long, Head of Metering, said: "These are immense examples of customer focus and tremendously positive behaviours. Our partners have shown commitment when things perhaps went pear shaped, but still gave the customer confidence and set a very high standard for others to aspire to."