Our customer service is award winning and exceptional. We are here to help.

Get in touch with any questions you have and we'll do our best to help out in whatever way we can.

Please note that we only deal with gas enquiries.

Customer Service Centre​

Address:​
National Grid Metering​
35 Homer Road,​
Solihull,​
B91 3QJ​

Phone: ​0800 001 4340​

Email:

Complaints​

Providing a consistent and excellent customer service is vitally important to us and at the heart of everything we do. If you are unhappy with any part of our services, then we want to know about it and do our best to put things right.​

You can contact us via:​

Email:​ [email protected] ​

Phone: ​0800 001 4340​

Industrial & Commercial​

Transco Faulty Meter (TFM) Team​

Emergency 4 hour gas off visits.​

Email: [email protected]

Phone: 0800 001 4340 (Option 3, then option 1)

Siteworks​

Non-standard metering works, service connection and disconnection requests.​

Email: [email protected]

Phone: 0121 210 3763

Standard Work Requests​

I&C U6, LP diaphragm U16 and above meter exchanges and installs.​

Email: [email protected] ​

Phone: 0800 001 4340 (Option 3, then option 2)

Asset Data Queries​

Conversion factor, meter serial number queries etc.​

Email: [email protected]   ​

Phone: 0800 001 4340 (Option 3, then option 2)

Portfolio Flow Queries​

RGMA flow issues, appointment and de-appointments.​

Email: [email protected] ​

Phone: 0800 001 4340 (Option 3, then option 2)

Guaranteed Pulse (GPS) Queries

Like for like meter exchanges to provide a pulsing meter.​

Email: [email protected]

Phone: 0121 210 3950

Technical Query (TQ) Team​

Meter faults including converter faults when gas is on.​

Email: [email protected]

Phone: 0800 001 4340 (Option 3, then option 2)

Policy Meter Exchange Team​

Ensuring National Grid assets are safe and managed in line with policy.​

Email: [email protected]

Phone: 0121 210 3956

MPU Team (Chatterbox/Pulse Splitter)​

Managing third party connections to National Grid assets.​

Email: [email protected] ​

Phone: 0121 424 8232

AMR Team

Provision of automated meter reading.​

Email: [email protected]

Phone: 0121 424 8888

IGT Meter Works

For IGT Meter Works related support please get in touch.

Email[email protected]

Policy Meter Exchange (PME) Programme

If you have received a letter about a meter replacement in your area, and the date is inconvenient, please contact us.

Email:[email protected]

Phone: 0800 001 4340

Engineer support

Our expert engineers are available to support your metering activities.

Phone: 0121 424 8484