Domestic consumers and homeowners

We do not connect directly to homes or other domestic properties.  If you are a domestic consumer (such as a homeowner or other non-industrial property), you will need to contact your local distribution network directly with queries such as 'how do I move my meter?' or 'is my property connected?'.  Find out more on this page.

Who is my energy supplier?

You can find out who your gas or electricity supplier is and their contact details on a recent energy bill.  If you don't have a recent bill, or if you've just moved home and aren't sure which utility company supplies your new property, you can still find out who your supplier is.

Who is my gas supplier?

Call the Meter Point Administration Service to get details of your gas supplier. They can also tell you your Meter Point Reference Number (MPRN).

  • 0870 608 1524

This call will cost 7p per minute plus your phone company’s access charge. 

Who is my electricity supplier?

To find out who your electricity supplier is, you will need to contact your local electricity distribution company.  You can find out who your distribution company is, and how to contact them, by entering your postcode on the Energy Networks Association's postcode search tool.

 

How do I get my property connected?

You may need to get a property connected to a new gas or electricity supply, or want to alter the connection to the mains, if you:

  • are building a new property or business premises;
  • have moved to a new property and the gas or electricity doesn’t work; or
  • want to move your energy meter.

How to set up a gas or electricity connection

To get your property connected to a gas or electricity supply you’ll need to contact your local distribution network operator (DNO).  DNOs are the companies that own and operate the infrastructure that delivers power and gas to your property.  You can find out who your DNO is, and how to contact them, by entering your postcode on the Energy Networks Association's postcode search tool.

 

What is my meter number?

Gas meter numbers

Your Meter Point Reference Number (MPRN) is the unique identifier for your gas supply point.  If you do not have a gas meter yet or don't know what your MPRN is, please call the Meter Point Reference Line. 

  • 0870 608 1524

This call will cost 7p per minute plus your phone company’s access charge. 

Your gas supplier is responsible for providing a meter and organising for your meter to be read. You should contact your gas supplier directly for any other issues regarding your gas meter.

Electricity meter numbers

Your Meter Point Administration Number (MPAN) is the unique identifier for your electricity supply point.  You can find your MPAN on your electricity bill.  If you don't have a bill, contact your electricity supplier or your electricity distribution network operator (DNO) to find out what your MPAN is.

 

How do I move my meter?

If your gas or electricity meter is in a position where it is difficult for you to take meter readings, or you’re doing building work, you may need to have your meter moved.  

It is illegal to move a meter yourself.  Contact your supplier in the first instance and they should be able to advise you further.