Our response to coronavirus
Contact us
Give us a call or send us an email or a letter. We are always here to help out in whatever way we can.
We're here to help. Get in touch with any questions you have, and we'll do our best to help out in whatever way we can.
Customer Service Centre
Address:
National Grid Metering
35 Homer Road,
Solihull,
B91 3QJ
Phone: 0800 001 4340
Email:
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Asset Enquiries - [email protected]
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Manual Work Requests - [email protected]
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Request For Information - [email protected]
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Asset Portfolio - [email protected]
Complaints
Providing a consistent and excellent customer service is vitally important to us and at the heart of everything we do. If you are unhappy with any part of our services, then we want to know about it and do our best to put things right.
You can contact us via:
Email: [email protected]
Phone: 0800 001 4340
Industrial & Commercial
Transco Faulty Meter (TFM) Team
Emergency 4 hour gas off visits.
Email: [email protected]
Phone: 0800 001 4340 (Option 3, then option 1)
Siteworks
Non-standard metering works, service connection and disconnection requests.
Email: [email protected]
Phone: 0121 210 3763
Standard Work Requests
I&C U6, LP diaphragm U16 and above meter exchanges and installs.
Email: [email protected]
Phone: 0800 001 4340 (Option 3, then option 2)
Asset Data Queries
Conversion factor, meter serial number queries etc.
Email: [email protected]
Phone: 0800 001 4340 (Option 3, then option 2)
Portfolio Flow Queries
RGMA flow issues, appointment and de-appointments.
Email: [email protected]
Phone: 0800 001 4340 (Option 3, then option 2)
Guaranteed Pulse (GPS) Queries
Like for like meter exchanges to provide a pulsing meter.
Email: [email protected]
Phone: 0121 210 3950
Technical Query (TQ)Team
Meter faults including converter faults when gas is on.
Email: [email protected]
Phone: 0800 001 4340 (Option 3, then option 2)
Policy Meter Exchange Team
Ensuring National Grid assets are safe and managed in line with policy.
Email: [email protected]
Phone: 0121 210 3956
MPU Team (Chatterbox/Pulse Splitter)
Managing third party connections to National Grid assets.
Email: [email protected]
Phone: 0121 424 8232
AMR Team
Provision of automated meter reading.
Email: [email protected]
Phone: 0121 424 8888
IGT Meter Works
For IGT Meter Works related support please get in touch.
Email: [email protected]
Policy Meter Exchange (PME) Programme
If you have received a letter about a meter replacement in your area, and the date is inconvenient, please contact us.
Email: [email protected]
Phone: 0800 001 4340
Engineer support
Our expert engineers are available to support your metering activities.
Phone: 0121 424 8484