Metering and our service partners have been working hard throughout this period of uncertainty. Ensuring safety related work is completed within the restrictions and keeping the gas flowing.
Before visiting your home, you will need to contact the service partner if anyone is shielding, registered on the Priority Service Register and/or has been diagnosed with coronavirus and self-isolating. The team will work with you on a solution.
Upon entering your home, the engineer will keep you and our engineer safe by maintaining a two-metre distance, asking everyone in the property to stay in a separate room from the engineer and to ask you to clear space for us to access your gas meter if it’s housed indoors.
Our engineers will always wear appropriate personal safety equipment which includes face masks and gloves.
Watch our short video explaining how we are keeping you and our colleagues safe.
If you have any concerns, please ring your service partner or ring National Grid Metering’s 24/7 Customer Service Centre on 0800 001 4340. We will be happy to answer any questions and provide you with the support you need.
National Grid Metering