Our customer service is award winning and exceptional. We are here to help.

Get in touch with any questions you have and we'll do our best to help out in whatever way we can.

Please note that we only deal with gas enquiries.

Our operating hours are:

  • Monday to Friday: 8am to 8pm

  • Weekends and Bank Holidays: 9am to 5pm

 

Note: We do not accept work requests for residential or standard commercial meters from members of the public. We can only be instructed to attend a property or site by a registered gas supplier.

 

For residential customers only

Call us for credit and prepayment metering queries, including:

  • installation

  • exchange

  • maintenance

  • removal

We do not deal with the following:

  • Emergency gas escapes - please call 0800 111 999

  • Gas or electricity network-related issues

  • Smart metering

  • Electricity metering

  • Bill enquiries

  • Boiler/heating problems

     

Contact details

Customer Service Centre​

Address:​
National Grid Metering​
Pavilion Drive
Witton
Birmingham
B6 7BB

Phone: ​0800 001 4340​

General enquiries email: [email protected]

Complaints​

Providing a consistent and excellent customer service is vitally important to us and at the heart of everything we do. If you are unhappy with any part of our services, then we want to know about it and do our best to put things right.​

You can contact us via:​

Email:​ [email protected] ​

Phone: ​0800 001 4340​

Siteworks​

Non-standard metering works, service connection and disconnection requests.​

Email: [email protected]

Phone: 0121 210 3763