National Grid complaints
If your complaint relates to:
An electricity supply issue to your home or business
Please contact your local distribution network operator (DNO). Find them here on the Energy Networks Association website. These companies own and operate the system of cables and towers that bring electricity to your homes and businesses.
Issues with payment meters, electricity tariffs, or your electricity bill
Please contact your electricity supplier. Their details should be on the back of your electricity bill. In the event of a power cut to your property please call 105.
National Grid Electricity Transmission
We own the transmission network in England and Wales and mainly deal with high voltage connections to industry. To raise a complaint, please complete the following form:
We will acknowledge your complaint within one working day. We will look into your complaint and get back to you in 20 working days.
Thank you for your patience.