National Grid’s Code of Practice sets out when and how you might expect to be contacted by us and how you can get in touch with us to enquire or complain about any service we provide.
It also details the steps National Grid takes to make sure that only properly trained, National Grid staff or contractors make visits to your home and the special services available for customers who are blind, partially sighted, deaf or hearing impaired.
You can download a printable copy of our code of practice (including large print and multi-language versions) or read about it on these pages.
Use the list below to jump to the area you want to read about or use the left-hand menu to read each page in turn.