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Gas Consumer Information

National Grid owns and operates the National Transmission System throughout Great Britain and owns and operates a significant Gas Distribution network throughout the heart of England. Below are links to questions frequently asked by our gas customers.

Operational Data

The Operational Data area is devoted to the provision of Operational and Market information to all relevant industry stakeholders.

Smell gas? call 0800 111 999

Smell gas? call 0800 111 999

If you smell gas or are worried about gas safety, you can call 0800 111 999 at any time, day or night. Your call will not cost you anything*. Just pick up the phone, dial the number and you will be put through to a trained operator who will take all the details.
If you are deaf or hearing impaired and have a Minicom or Textphone the number to call is 0800 371 787.
*All calls to the National Gas Emergency Service and National Enquiry
 lines may be recorded and monitored

Code of Practice for Gas Customers

This sets out when and how you might expect to be contacted by National Grid and how you can get in touch with us to enquire or complain about any service we provide.

Dial Before you Dig

Contact information together with other information on working near and around our assets can be found in the Land and Development section.

Ten Year Statement

The Statement explains our latest volume forecasts, system reinforcement projects and investment plans.