National Grid Property is committed to behaving responsibly and adheres to the National Grid Framework for Responsible Business.  As part of this framework the company operates to deliver the National Grid brand promise and Core Values.

The brand promise is to carry out all our activities safely, reliably, responsibly and efficiently.  This promise is delivered by living the Core Values.  We act with integrity and are honest and open in all our dealings with people.  We take the initiative, act quickly and decisively as appropriate and are both responsible and accountable for following through with our actions.  We treat our colleagues, customers and all others with whom we interact with respect; we work together; value our differences; and listen to each other.   

The company has an active Social Policy and is dedicated to working for the benefit of local communities through employee matched giving, community grants and employee volunteering.

We operate within local communities everyday as we go about the business of returning surplus land to beneficial use.  Through a specialist communications network all residents and neighbours are kept informed about the project works and a 24-hour telephone line is available to provide information and answer queries.

Over the last two years the company has carried out a series of post-project reviews across the UK to capture feedback on performance.  This feedback has resulted in revised working procedures and these reviews will be sustained so we can continue to improve upon the way we operate.