Policy Metering Exchange Programme

We have identified that the gas meter in your property needs to be updated. It is essential that this work is completed as soon as possible.

Changing your gas meter will not affect or change the agreement you have with your existing gas supplier.
Please see our  frequently asked questions  for more information.

 Request a new appointment
Fields marked * are required.
Your Contact Details
Please see our Data Protection Statement.
Title (please choose one option)*    
If 'Other' please enter your title here  
Your Surname*  
House/Flat number or name*  
Street Name (Address line 1)*  
Address line 2  
Daytime Telephone Number*  
Evening Telephone Number*  
E-mail address (we will send confirmation of your appointment here)*  
Re-enter your email address*  
Appointment Details
Please note that access to your property is required to complete this work, even if your gas meter is located outside.
Job Number (found at the top of your original letter)  
Was the address on the Policy Meter letter correct?  
Has your meter recently been changed e.g. less than 3 months ago?  
Original Appointment Date*
(Day, Month, Year)
Orginal Appoinment Time*    
Please choose a new appointment date that fulfils the following criteria:
  • Mondays to Fridays only
  • At least 15 working days (3 weeks) from today’s date
  • Not a Bank Holiday
  • Not more than a year from today’s date.

  • Appointment date of your choice?*
    (Day, Month, Year)
    Would you like an AM, PM or Anytime appointment?*    

    Please note that your appointment is subject to change on the day. If there is an emergency to attend to our engineers will be required to re-prioritise their workload at short notice. In the unlikely event that we need to rearrange your appointment we will endeavour to contact you about this.

    Please also note that you need to be available for the whole appointment time

    Specific Access Instructions

    Are there any additional instructions that will help our engineer gain entry to your property,
    e.g. Please knock loudly; Beware of dog; Entry via garage; etc?

      (60 Characters)

    Submit Form

    Thank you for taking the time to complete this form and enabling our Gas Meter Exchange team to carry out this work.

      Check this box to say you have read and agree to the Terms and Conditions