Frequent questions

• What should I do if I smell gas?
• I have a general enquiry about my electricity meter - who should I contact?
• I would like to arrange a new gas connection to my property.
• I would like to permanently remove the gas connection and meter from my property.
• I have a complaint regarding a domestic gas meter issue
• I would like to move my gas meter to another location within my property.
• The meter box at my property is broken and needs repair or replacement.
• I have recently had a meter exchanged and the engineer damaged the meter box.
• How do I find out who my gas supplier is?
• I would like to re plan a meter exchange that you arranged as part of the Policy Meter Exchange programme.
• I have a question regarding the Policy Meter Exchange letter you have sent me?
• I have had a gas meter changed and would like to know the reading from the old meter.
• I have a card meter and no gas - what should I do?
• I have a general enquiry regarding my gas meter - who should I contact?
• I would like to arrange a meter accuracy test.
• What are your head office details?