Domestic gas customer satisfaction survey
National Grid carries out a quarterly survey to assess our customers’ satisfaction of work carried out on their property which may have resulted in a temporary interruption to their gas supply. Different surveys are conducted;
• Emergency Response and Repair (where a gas emergency has been reported),
• Planned (as part of mains replacement programme) and
• Connections (where a customer has requested chargeable work to be carried out in relation to their gas supply pipe).
In 2008 we introduced a new connections survey, an emergency response aspect was added to the repair survey (renamed Emergency Response and Repair) and a new 10 point scale replaced the 5 point scale.
Questions 3 and 4 of the Emergency Response and Repair survey are excluded from the overall satisfaction score as National Grid provides the Emergency Telephone Service nationwide.
2011-12 Results
2010-11 Results
- There are no items to show in 2010-11 Results.
2009-10 Results
2008-09 Results
Q2 Emergency Response and Repair
2007-08 Results
2006-07 Results
Many of the files available to download on this page are Acrobat PDF files. To access these you will need Acrobat Reader which is available from the Adobe web site.