Following the introduction of the Utilities Act in 2002, Ofgem has the power to introduce performance levels for the gas and electricity industry and where appropriate impose financial penalties where the performance fails to reach those targets.

On 1 April 2008 changes to the existing suite of Guaranteed Standards of Service for Gas Transportation were introduced.  Guaranteed Standards of Service attract compensation payments for failure to deliver the required level of service, however, consumers have a right to expect predetermined levels of service.

Our performance against the revised guaranteed standards and Licence conditions applicable from 1st April 2008 for the period 1st April 2008 – 31st March 2009 can be found via the following link: